Available 24/7 · Reno and nearby areas
A kitchen fire, a wood stove backdraft, or wildfire smoke can leave soot and ash through your home. Our crew handles fire and smoke damage restoration in Reno, NV, from soot cleanup to repairs. Call any time, day or night.
Call (775) 899-8753
We work with all major insurance carriers
Fire damage help
Soot is acidic. Left on a surface, it keeps staining paint, yellowing grout, tarnishing metal, and over time etching glass. Surfaces that clean up well in the first few days can stain for good if the soot sits.
Wildfire smoke from the Sierra and northern California drifts into the Truckee Meadows most summers. Fine ash can settle inside homes through swamp coolers, vents, and gaps, even when the nearest fire is far away.
Reno’s winters bring wood stoves and furnaces into heavy use, and the region’s strong afternoon winds can push fires near the foothills toward neighborhoods quickly.
Homeowners, property managers, and business owners across Washoe County, Storey County, Lyon County, Douglas County, and Carson City call us after fires all year round.
Call Now (775) 899-8753Board-up, ash and soot cleanup, cooler and duct cleaning, odor treatment, drying, and repairs.
Ash-only cleanups often take days. Rebuilds after a kitchen or stove fire take a few weeks.
We look at the spread of smoke and ash, what can be saved, the water to dry, and the rebuild.
A free inspection and estimate before any work starts.
The first 24 hours
The Reno Fire Department, or the department that responded, decides when it’s safe to go back in. After that, these steps protect your family, your belongings, and your claim.
Not sure what’s safe to touch? Call and walk through it with our crew.
Call (775) 899-8753Fire can weaken floors and ceilings in ways you can’t see. Stay out until the fire department says it’s safe.
Take photos and video of every room, closet, and the garage before anything is moved or thrown out.
Open a claim and write down the claim number and your adjuster’s name. Ask the Reno Fire Department for the incident report too.
Hotel stays, meals, and supplies may be covered by your policy’s loss-of-use coverage.
An evaporative cooler pulls outside air in, so turn it off when wildfire smoke is heavy.
Water and household cleaners smear soot into paint and fabric and can set the stain for good.
It can pull soot from one room and blow it through the whole house. Leave it off until the ducts are checked.
The USDA says to throw out food exposed to heat, smoke, or firefighting chemicals, including food in the fridge, since the door seal isn’t airtight.
Heat, water, and soot can damage them inside. Have them checked first.
Leave that to NV Energy or a licensed electrician.
Common fire damage
High desert winds, wood heat, and summer wildfire smoke shape the fires we see in northern Nevada.
Sierra and California fires can hang smoke over Reno for days, leaving ash in coolers, vents, and fabrics.
Creosote and backdrafts can push heavy, sticky smoke from a Reno wood stove onto the nearby walls.
Crowded outlets, space heaters on cords, and old wiring can start fires inside Reno walls.
A cooler or furnace running during a fire or smoke event can spread soot and ash through every duct.
Lint in a Reno garage dryer vent may ignite, and smoke drifts into the kitchen and halls.
Hose water left in drywall and carpet may freeze if the Reno house sits without heat. It has to be removed quickly.
How we clean
A lingering smoke smell means residue remains on walls, cabinets, insulation, carpet pad, or the cooler and ducts.
Each finish gets a trial first. Testing tells us how to lift soot or ash without smearing it across the surface.
Ash comes up with HEPA equipment. Fine particles stay captured instead of blowing back into the air before any wet cleaning starts.
Then we take on the odor. Framing, subfloor, ducts, and cooler pads and housings are deodorized or replaced, along with saturated insulation. Some treatments need an empty house, so we schedule around you.
Usually fromFires across the Sierra and northern California
How it behavesA gritty gray dust on cooler pads, sills, and rugs.
Usually fromWood stoves and fireplaces
How it behavesSticky film on walls and ceilings nearby.
Usually fromWood or paper burning hot and quick
How it behavesA light dust that HEPA filters trap.
Usually fromSlow-burning plastics, foam, and wiring
How it behavesA slick film that smears on walls.
What can be saved
Whether something can be saved depends on the material, how close it was to the fire, and how soon cleaning starts. These are typical outcomes, and your inspection confirms them.
These clean up well if soot and ash are removed promptly.
Painted walls and ceilings usually wash clean. A faint smoke outline gets an odor-blocking primer and new paint.
If the paper face is intact and only smoke-stained, drywall can be cleaned and sealed. Sheets that burned or swelled are removed.
Finished wood usually cleans. Pieces near a stove fire may need refinishing.
Smoke and ash often wash out with specialized cleaning. Burned items can’t be saved.
Couches and rugs with light ash can usually be cleaned. If heavy smoke or hose water reached them, they’re replaced.
Fine ash gets inside TVs, computers, and appliances. A technician should test them before use.
Keep photos and papers dry and flat, away from a cold garage. A restoration specialist can often save them.
Studs and rafters with light char may be cleaned and sealed. Wood the fire burned into is replaced.
Batt insulation, mattresses, and carpet pad absorb smoke and ash where no cleaner can reach, so we take them out.
Anything edible from near the fire or ash should be thrown out, and medications from that room should be checked with a pharmacist.
If rooms need heavy cleaning or a rebuild, we can pack out your belongings as a separate service. Ask about it during your free inspection.
Belongings that can’t be restored get their own photo record for the adjuster.
Help beyond the fire
Every job starts with a free inspection and estimate. Fire damage rarely comes alone, so the same team handles what comes with it.
Hose water soaks walls and floors and can freeze on a cold Reno night if the heat is off. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage Restoration
High desert air won’t stop mold in walls soaked by fire hoses. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Washoe zephyr winds, heavy snow, and spring runoff can open Reno roofs to water. We dry the structure, remove damaged materials, and repair the ceilings and walls inside.
More about Storm Damage
Smoke in a Midtown Reno restaurant or a Sparks office can keep the doors locked during cleanup. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (775) 899-8753 any time, day or night, including weekends and holidays. Tell us what happened and whether the fire department has cleared the house. We’ll send a crew right away.
We board up broken windows and doors and tarp openings in the roof, so rain and intruders stay out while the work is planned.
The 24 Hour Flood Pros team traces how far the soot and smoke went, room by room, including closets, the attic, and the ducts. We use moisture meters to find hose water inside walls and under floors. We photograph all the damage for your insurance. The inspection is free.
We pump out standing water and set up drying equipment. Rooms the smoke didn’t reach get closed off with plastic, so soot doesn’t follow us through the house.
Materials that can’t be saved, like charred drywall and soaked insulation, come out. If you need belongings packed out, we can do that as a separate service.
Soot comes off with dry methods first, then wet cleaning matched to each surface. With the residue gone, we treat the smell in the materials and ducts that soaked it up.
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
Before we sign off a room, we check surfaces in strong light and wipe-test them for leftover residue. Then we walk through with you, with the furnace running for a smell check, and send the final records to your insurance company to close out the claim.
When Sierra wildfire smoke settles over the valley, ash can coat vents, coolers, and furniture. Call us for a free inspection.
Insurance and claims
We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. Documentation starts on the first visit, and your adjuster can call us directly with questions.
Your policy decides what’s covered, not us. Our job is keeping the paperwork clear enough that your claim doesn’t stall. We bill your insurance directly for damage your policy covers.
Many homeowners policies also include loss-of-use coverage, sometimes called additional living expenses, for a hotel or rental while the house is repaired. Ask your adjuster what yours includes before you book anything.
If a claim stalls, you can file a complaint with the Nevada Division of Insurance.
Where we work
We serve Reno, Sparks, and communities across the Truckee Meadows and northern Nevada.
Don’t see your area listed? Call us and we’ll tell you right away.
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Nearby locations
On the wrong page, or is another location closer to you? Here are our nearest locations.
Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. If the fire department hasn’t cleared the house yet, we’ll talk you through what to do until it does.
Not until it’s been checked, and often not in the rooms closest to the fire. Soot in the air irritates your lungs, and burned floors, ceilings, and wiring can be unsafe. After the inspection, we’ll tell you which areas are safe to use and whether it makes sense to stay somewhere else during the work.
In most homes, yes, once the residue is cleaned off and the materials that soaked up smoke are treated or removed. A smell that keeps coming back usually means residue was missed, often in the ducts, the insulation, or inside cabinets. That’s why our final walkthrough includes a smell check with the heat or air running.
A light film on a small area, maybe. Anything more, we don’t recommend it. Wiping soot with water or household cleaners usually smears it into paint and grout and can set the stain. Soot is also acidic and irritating, so it shouldn’t be handled without gloves and a respirator.
Most standard homeowners policies cover sudden fires, including smoke damage and water damage from putting the fire out. Limits, deductibles, and exclusions vary, so check your policy or ask your agent.
It depends on how far the soot and smoke spread, what can be cleaned or has to be replaced, how much water needs drying, and how much has to be rebuilt. One smoky room costs far less than a kitchen fire that reached the attic. The inspection and estimate are free, so you know the cost before any work starts.
Light smoke damage in a room or two can take a few days. A fire that needs walls, cabinets, or floors rebuilt can take several weeks or longer, depending on the scope, permits, and insurance approvals. Your estimate includes a schedule.
For fires inside the City of Reno, request the incident report from the Reno Fire Department. Many nearby cities and counties run their own fire departments, so ask the department that responded.
Yes. We restore offices, restaurants, shops, and other commercial buildings, and we plan the work around getting you reopened. See our commercial restoration page for more.
Available 24/7
Day or night, weekend or holiday, call (775) 899-8753. A crew can be there within 45 minutes to start your free inspection.
Call (775) 899-8753Tell us what happened and we'll call you right back.