Who We Are
24 Hour Flood Pros (“we,” “us,” or “our”) operates the website 24hourfloodpros.com and provides emergency property restoration services including water damage mitigation, fire and smoke damage restoration, mold remediation, storm damage repair, and property reconstruction. Our principal place of business is located at 502 S College Ave, Suite 205, Tempe, AZ 85281.
Information We Collect
We collect information you provide directly to us when you submit a contact form, request an estimate, call our phone number, or otherwise communicate with us. This information may include:
- Your name, phone number, email address, and zip code
- The address or location of the property requiring service
- A description of the damage or service needed
- Insurance carrier information when relevant to your claim
- Any other information you choose to provide
We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web server logs and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and coordinate restoration services
- Contact you by phone, email, or text message regarding your request
- Process and manage your service job and insurance documentation
- Send you follow-up communications related to your service
- Send internal lead notification alerts to our service operators via SMS
- Improve our website and service operations
- Comply with applicable legal obligations
Text Message Communications
If you opt in to receive text messages from 24 Hour Flood Pros, we will use your phone number to send you updates and information related to your service request. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP. Consent to receive text messages is not a condition of receiving services from us.
We also use SMS to send internal lead notification alerts to our service operators and employees. These messages contain information submitted through our contact forms so that operators can respond to service requests promptly.
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With service partners and subcontractors who assist in completing your restoration job
- With your insurance carrier or adjuster as part of the claims documentation process, with your knowledge
- With third-party service providers who assist us in operating our website and business, such as form processing, call tracking, and analytics services
- If required by law, court order, or governmental authority
- In connection with a merger, acquisition, or sale of business assets
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some features of our website may not function properly without cookies.
We may use third-party analytics services such as Google Analytics to help us understand how visitors use our website. These services may collect information about your use of our site and other websites over time.
Data Retention
We retain personal information for as long as necessary to provide services to you, maintain business records, and comply with our legal obligations. When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Your Choices
You may contact us at any time to request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information, subject to applicable legal requirements. To make such a request, contact us using the information below.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, you can reach us at:
24 Hour Flood Pros
502 S College Ave, Suite 205
Tempe, AZ 85281
Phone: (844) 747-2110
Website: 24hourfloodpros.com/contact