Available 24/7 · Eugene and nearby areas
A wood stove backdraft, a kitchen fire, or wildfire smoke can leave soot in every room. Our crew handles fire and smoke damage restoration in Eugene, OR, from soot cleanup to repairs. Call any time, day or night.
Call (503) 871-4844
We work with all major insurance carriers
Fire damage help
Soot is acidic. Left on a surface, it keeps staining paint, yellowing grout, tarnishing metal, and over time etching glass. Surfaces that clean up well in the first few days can stain for good if the soot sits.
When fires burn in the Cascades, smoke can settle over the valley for days and leave fine ash inside homes.
The valley’s damp months make drying harder. Water used to put out a house fire can sit in walls and under floors for weeks in cool, wet weather. We start removing it and running dehumidifiers on the first visit.
Homeowners, property managers, and business owners across Lane and Linn counties call us after fires all year round.
Call Now (503) 871-4844Securing the home, soot and ash removal, wood smoke odor treatment, drying, and rebuilding.
A couple of smoky rooms can wrap up in under a week. A burned kitchen or new walls and floors takes longer.
Price depends on the soot’s reach, what can be salvaged, how much water needs drying, and the repairs.
A free inspection and estimate before any work starts.
The first 24 hours
Eugene Springfield Fire, or the department that responded, decides when it’s safe to go back in. After that, these steps protect your family, your belongings, and your claim.
Not sure what’s safe to touch? Call and walk through it with our crew.
Call (503) 871-4844Fire can weaken floors and ceilings in ways you can’t see. Stay out until the fire department says it’s safe.
Take photos and video of every room, closet, and the garage before anything is moved or thrown out.
Open a claim and write down the claim number and your adjuster’s name. Ask Eugene Springfield Fire for the incident report too.
Hotel stays, meals, and supplies may be covered by your policy’s loss-of-use coverage.
Lock the doors that still lock, and take medications, papers, and valuables with you if the fire department says it’s safe.
Water and household cleaners smear soot into paint and fabric and can set the stain for good.
It can pull soot from one room and blow it through the whole house. Leave it off until the ducts are checked.
The USDA says to throw out food exposed to heat, smoke, or firefighting chemicals, including food in the fridge, since the door seal isn’t airtight.
Heat, water, and soot can damage them inside. Have them checked first.
Leave that to EWEB, NW Natural or a licensed electrician.
Common fire damage
Wood heat, a long rainy season, and summer wildfire smoke shape the fire damage we see in the southern Willamette Valley. Each source leaves residue that needs its own approach.
Eugene stoves build creosote in the flue, and a backdraft may push tarry smoke into the room. The residue clings to ceilings and needs a strong cleaner.
Space heaters plugged into extension cords, worn-out outlets, and wiring from decades ago can spark a fire inside a wall.
A misfiring furnace or a fire near the air handler can send soot through the duct system, leaving dark rings around vents throughout the home.
A long dryer vent full of lint can catch fire and fill the laundry area with smoke.
Smoke from Cascade and Coast Range fires can blanket the valley for days. Fine ash drifts indoors through vents and gaps and settles in carpet, fabric, and ductwork.
Hose water soaks drywall, insulation, and subfloors and can pool in crawl spaces. Eugene’s damp weather means hose water must be dried fast to keep mold away.
How we clean
A stubborn smoke smell comes from residue on drywall, wood, insulation, carpet pad, and ducts. Wood smoke residue in particular is sticky, so deodorizers alone won’t solve it.
We sample each surface first. Testing a small area shows how to lift the soot without smearing it, which matters on painted wood and older finishes.
We remove the loose residue dry. HEPA vacuums and dry soot sponges take the top layer off before any wet cleaning. It isn’t driven into grain and grout.
Odor is treated at its source. After cleaning, framing, subfloor, and ducts are deodorized, and saturated insulation is replaced. Some treatments require the house to be empty for a time, so we schedule them with you.
Usually fromSeasoned firewood or paper burning hot
How it behavesA light, powdery dusting that vacuums lift away.
Usually fromA stove that backdrafts or a creosote fire in the flue
How it behavesTarry, brown-black film that sticks to ceilings.
Usually fromFood that burned on the stove
How it behavesFaint yellow coating with a heavy odor.
Usually fromSmoke drifting in from regional fires
How it behavesFine particles in vents, carpet, and fabrics.
What can be saved
The material, its distance from the fire, and how quickly cleaning begins decide the outcome. These are the typical results, and our inspection confirms them for your home.
These recover well when cleaned promptly. Over weeks, soot can etch window glass and pit metal.
Most clean up. Where a smoke outline remains, we seal it and repaint.
Smoke-stained drywall can often be cleaned and primed. Burned or waterlogged panels are cut out.
Finished wood usually cleans, though wood smoke can seep into older finishes that may need refinishing.
Odor-removal laundering brings most washable fabrics back, though anything singed or melted has to go.
Light smoke can be cleaned out. Heavy smoke or hose water usually means replacement.
Internal soot can corrode parts, so have them tested before use.
Keep them in a dry spot without pressing damp pages together. Specialists can often restore them.
Studs blackened only on the surface can often be cleaned and sealed in place. Wood the fire actually burned into gets replaced.
They absorb smoke and water deep inside, so they’re removed.
Toss food that was exposed to heat or smoke, even hot cans, and check medicine with a pharmacist.
If rooms need heavy cleaning or a rebuild, we can pack out your belongings as a separate service. Ask about it during your free inspection.
Items that can’t be saved are documented with photos on a separate list for your adjuster.
Help beyond the fire
Every job starts with a free inspection and estimate. Fire damage rarely comes alone, so the same team handles what comes with it.
Firefighting water can linger in walls, floors, and crawl spaces in the valley’s damp weather. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage Restoration
In Eugene’s damp climate, wet materials left after a fire grow mold quickly. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Windstorms, ice storms, and falling limbs can open Eugene roofs to the rain. We dry the structure, remove damaged materials, and repair the ceilings and walls inside.
More about Storm Damage
Eugene businesses, from cafes to offices, often close while smoke damage gets cleaned up. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (503) 871-4844 any time, day or night, including weekends and holidays. Tell us what happened and whether the fire department has cleared the house. We’ll send a crew right away.
We board up broken windows and doors and tarp openings in the roof, so rain and intruders stay out while the work is planned.
The 24 Hour Flood Pros team traces how far the soot and smoke went, room by room, including closets, the attic, and the ducts. We use moisture meters to find hose water inside walls and under floors. We photograph all the damage for your insurance. The inspection is free.
We pump out standing water and set up drying equipment. Rooms the smoke didn’t reach get closed off with plastic, so soot doesn’t follow us through the house.
Materials that can’t be saved, like charred drywall and soaked insulation, come out. If you need belongings packed out, we can do that as a separate service.
Soot comes off with dry methods first, then wet cleaning matched to each surface. With the residue gone, we treat the smell in the materials and ducts that soaked it up.
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
Before we sign off a room, we check surfaces in strong light and wipe-test them for leftover residue. Then we walk through with you, with the furnace running for a smell check, and send the final records to your insurance company to close out the claim.
A stove that pushed smoke into the room can coat walls and ceilings with sticky residue. Let it cool, keep it closed, and call us for a free inspection.
Insurance and claims
We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. Documentation starts on the first visit, and your adjuster can call us directly with questions.
Your policy decides what’s covered, not us. Our job is keeping the paperwork clear enough that your claim doesn’t stall. We bill your insurance directly for damage your policy covers.
Many homeowners policies also include loss-of-use coverage, sometimes called additional living expenses, for a hotel or rental while the house is repaired. Ask your adjuster what yours includes before you book anything.
If a claim stalls, you can file a complaint with Oregon’s Division of Financial Regulation.
Where we work
We serve Eugene, Springfield, and communities across the southern Willamette Valley.
Don’t see your area listed? Call us and we’ll tell you right away.
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Nearby locations
On the wrong page, or is another location closer to you? Here are our nearest locations.
Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. If the fire department hasn’t cleared the house yet, we’ll talk you through what to do until it does.
Not until it’s been checked, and often not in the rooms closest to the fire. Soot in the air irritates your lungs, and burned floors, ceilings, and wiring can be unsafe. After the inspection, we’ll tell you which areas are safe to use and whether it makes sense to stay somewhere else during the work.
In most homes, yes, once the residue is cleaned off and the materials that soaked up smoke are treated or removed. A smell that keeps coming back usually means residue was missed, often in the ducts, the insulation, or inside cabinets. That’s why our final walkthrough includes a smell check with the heat or air running.
A light film on a small area, maybe. Anything more, we don’t recommend it. Wiping soot with water or household cleaners usually smears it into paint and grout and can set the stain. Soot is also acidic and irritating, so it shouldn’t be handled without gloves and a respirator.
Most standard homeowners policies cover sudden fires, including smoke damage and water damage from putting the fire out. Limits, deductibles, and exclusions vary, so check your policy or ask your agent.
It depends on how far the soot and smoke spread, what can be cleaned or has to be replaced, how much water needs drying, and how much has to be rebuilt. One smoky room costs far less than a kitchen fire that reached the attic. The inspection and estimate are free, so you know the cost before any work starts.
Light smoke damage in a room or two can take a few days. A fire that needs walls, cabinets, or floors rebuilt can take several weeks or longer, depending on the scope, permits, and insurance approvals. Your estimate includes a schedule.
For fires inside the City of Eugene, request the incident report from Eugene Springfield Fire. Many nearby cities and counties run their own fire departments, so ask the department that responded.
Yes. We restore offices, restaurants, shops, and other commercial buildings, and we plan the work around getting you reopened. See our commercial restoration page for more.
Available 24/7
Day or night, weekend or holiday, call (503) 871-4844. A crew can be there within 45 minutes to start your free inspection.
Call (503) 871-4844Tell us what happened and we'll call you right back.