Available 24/7 · Memphis and nearby areas
High winds, a falling oak, or an ice storm can leave your home open and soaked. Our crew handles storm damage restoration in Memphis, TN, and dries your home out. Call any time, day or night.
Call (901) 563-2798
We work with all major insurance carriers
Storm damage help
Midtown and East Memphis have many large, old shade trees, and in a big wind they become the main threat. A single limb can split a roof and let every following rain inside.
Mid-South humidity makes drying urgent. Mold can start growing within 24 to 48 hours, so drying early protects more of your home.
In July 2003, a windstorm knocked down trees and power lines across Memphis.
Homeowners, property managers, and business owners across Shelby, Fayette, Tipton, DeSoto, Marshall, and Crittenden counties call us after storms all year round.
Call Now (901) 563-2798Tarping after oak strikes, drying crawl spaces and plaster rooms, replacing insulation, preventing mold, and rebuilding.
Most rooms dry within a few days. Tree damage to framing or river flooding can mean weeks of rebuilding.
Your Memphis estimate reflects the reach of the water, any structural damage from a fallen tree, drying time in the humidity, and the rebuild.
A free inspection and estimate before any work starts.
Right after the storm
Once the storm has passed and everyone is safe, these steps protect your home and your insurance claim. If there are downed power lines or a tree on the house, stay back and call 911 or MLGW first.
Not sure what needs to happen first? Call and walk through it with our crew.
Call (901) 563-2798Take photos and video of the roof, the outside, every damaged room, and your belongings before anything is moved or cleaned up.
Move belongings away from leaks, put buckets under drips, and close off rooms where water is coming in. Leave the roof to a crew.
Open a claim and write down the claim number and your adjuster’s name.
Hold on to damaged items until your adjuster has seen them, and save receipts for tarps, emergency repairs, and hotel stays.
Large oak limbs can shift as they settle on a roof.
Treat every downed line as live, and stay away from water, fences, or trees touching one.
A wet, damaged roof is slippery and may not hold your weight. Tarping is a job for a crew with the right equipment.
Water from outside can carry sewage and debris and hide electrical hazards. Six inches of moving water can knock you down, and a foot of it can carry a car.
Tennessee licenses contractors through the Board for Licensing Contractors for larger jobs.
Trees under tension can roll unexpectedly.
Common storm damage
Big trees, river flooding, and severe storms shape the storm damage we see across the Mid-South.
Long-lived windstorms can topple old oaks and peel roofing across whole neighborhoods.
Mature shade trees in Midtown and East Memphis can split and land on roofs and porches.
Freezing rain glazes Mid-South trees and lines until brittle limbs crack and fall on houses and cars.
Heavy rain and high Mississippi River levels can back up the Wolf River and local creeks.
Spring storms can crack shingles and break skylights.
Memphis humidity helps mold get going in damp walls and under the house.
How we help
First we cover the opening: tarping roof damage and coordinating with tree crews when a limb is on the house.
We follow the leak path. Water from a tree strike can travel along old rafters and through plaster before it shows. Moisture meters track it from attic to crawl space.
We pull what won’t recover. Insulation that soaked up rain, drywall that sagged, and anything creek water touched are removed.
We dry, double-check, and rebuild. Crawl space and room readings must match a dry room before we restore plaster, drywall, and floors.
What it usually meansWater running into ceilings, plaster, and walls
How we handle itTarped and dried, with soaked insulation replaced.
What it usually meansSilty water that may carry sewage
How we handle itAnything porous it reached comes out, and the rest is sanitized.
What it usually meansA soaked subfloor
How we handle itPumped out and dried with readings under the floor.
What it usually meansLeaks that show up a storm or two later
How we handle itAttic dried and wet insulation swapped out.
What it usually meansFast mold growth
How we handle itDried immediately.
What can be saved
Saving something in a Memphis home depends on its material, the kind of water that reached it, and how soon drying begins. These are typical outcomes, and the inspection gives the final word.
These clean well after sanitizing.
Usually dried in place.
Slow drying saves many old floors.
Plaster often dries in place; swollen drywall comes out.
Wall-to-wall carpet dampened only by a roof leak, and dried fast, sometimes stays. Creek-flooded carpet is replaced.
Antique and solid wood pieces usually come back if they’re moved off wet floors quickly and dried slowly.
Have them tested before use.
Dry them in air conditioning.
Crawl space insulation and carpet pad that soaked up water hold it in the humid air, so they’re replaced.
Contaminated water soaks the padding.
Throw it out.
After big windstorms, out-of-town tree and roof crews often go door to door from Midtown to Collierville. Be cautious with anyone asking for full payment up front.
Tennessee’s Board for Licensing Contractors licenses contractors for larger projects, so ask about licensing and get written estimates. Call your insurer first.
If something seems wrong, contact the Tennessee Division of Consumer Affairs.
Help beyond the storm
Every job starts with a free inspection and estimate. Here’s how the 24 Hour Flood Pros team helps with each type of damage.
Rain through tree-damaged roofs and water under the house leave Memphis homes soaked. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage
Space heaters during outages and wind-damaged wiring are common Memphis fire starters. Soot is acidic and keeps staining surfaces, so cleanup starts early. We remove soot, treat odor at the source, clean what can be saved, and rebuild what can’t.
More about Fire and Smoke Damage
Mid-South humidity grows mold fast. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Storms can damage warehouses near the airport, Midtown restaurants, and downtown offices. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (901) 563-2798 any time, day or night, including weekends and holidays. Tell us what happened and where water is getting in. We’ll send a crew right away.
We tarp roof openings and board up broken windows and doors, so the next rain stays outside.
The 24 Hour Flood Pros team checks how far the water spread, from the attic to the crawlspace. We use moisture meters to find water hiding inside walls and under floors. We take photos of all the damage for your insurance. The inspection is free.
Standing water is pumped out and drying equipment goes in. Anywhere floodwater reached is cleaned and sanitized.
Soaked insulation, sagging drywall, and carpet pad come out. Drywall that stayed firm stays up and dries in place, so we only replace what really needs it.
We test the wet rooms with a moisture meter, then compare them with a dry room elsewhere in the house. When the wet rooms read close to the dry one, they’re dry.
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
We walk through the finished work with you to make sure you’re happy with everything. Then we send the final records to your insurance company to close out the claim.
Move your family to another part of the house and don’t try to saw it off. Once the tree is off, call us to cover the hole and start drying.
Insurance and claims
Most homeowners policies cover sudden damage from wind, hail, and falling trees, including rain that gets in through a storm-damaged roof or window. Flooding from rising water is different. Standard homeowners policies typically don’t cover it, and flood insurance generally takes effect 30 days after you buy it.
Some policies have a separate deductible for wind and hail, so check yours before you start repairs.
Your policy decides what’s covered, not us. We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. We bill your insurance directly for damage your policy covers.
If a claim stalls, you can file a complaint with the Tennessee Department of Commerce and Insurance.
Where we work
We serve Memphis and communities across the Mid-South.
Don't see your area listed? Call us and we'll tell you right away.
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Nearby locations
On the wrong page, or is another location closer to you? Here are our nearest locations.
Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. After a big storm, we stop active leaks first, then do the full inspection.
Most policies cover sudden damage from wind, hail, and falling trees, and the rain that gets in through that damage. Flooding from rising water usually needs a separate flood policy. Limits and deductibles vary, so check your policy or ask your agent.
Storm damage is what wind, hail, or a fallen tree does to your home, plus the rain that comes in through the openings. Flood damage comes from water that rises outside and covers land that is usually dry. The difference matters, because insurance treats them differently.
No. A tree crew should handle it.
From the ground, look for dents in gutters, downspouts, and vents, missing or cracked shingles, and shingle granules collected at the bottom of downspouts. Inside, check for ceiling stains and wet insulation in the attic. Have a roofer inspect the roof itself.
Be wary of anyone who knocks on your door right after a storm, asks for full payment up front, or offers to cover your deductible. Call your insurance company first, get more than one estimate, and ask about Tennessee contractor licensing.
Drying out a room or two usually takes a few days. Ceilings, walls, or floors that need rebuilding take longer, and a roofer may need to finish first. Your estimate includes a schedule.
It depends on how much water got in, how long it sat, what has to be removed, and how much needs rebuilding. The inspection and estimate are free, so you know the cost before any work starts. When insurance covers the damage, we send the itemized estimate straight to your adjuster.
Often, yes, in the rooms that weren’t damaged. If the roof is open, the power is off, or floodwater reached the living areas, it may make sense to stay somewhere else. We’ll tell you what we see after the inspection.
Available 24/7
Day or night, weekend or holiday, call (901) 563-2798. A crew can be there within 45 minutes to start your free inspection.
Call (901) 563-2798Tell us what happened and we'll call you right back.