Wind-driven rain and flash flooding leave Hawaii Island floors and walls wet. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage
Available 24/7 · Hawaii and nearby areas
Storm Damage Restoration in Hawaii, HI
A Kona storm, a hurricane, or heavy trade-wind rain can push water into your home. Our crew handles storm damage restoration on Hawaii Island, and dries your home out. Call any time, day or night.
Call (808) 278-536945minutes
IICRC Certified Firm#70120685
We work with all major insurance carriers
Storm damage help
Storm damage on Hawaii Island
Island storm damage often starts at the roof edge and the louvers. Wind-driven rain slips through jalousie windows and thin single-wall construction, soaking wood floors and walls that have little to stop it.
Wet wood and drywall need fast drying in Hilo’s humidity. Mold can start growing within 24 to 48 hours, so drying early protects more of your home.
Hurricane Lane in August 2018 dropped record rain on the windward side, flooding streets and homes around Hilo. Kona lows also hit the leeward side with heavy rain and strong wind for days.
Homeowners, property managers, and business owners call us after storms all year round. We work across Downtown Hilo, Waiakea, Kaumana, Keaukaha, Wainaku, Panaewa, Kailua-Kona, Holualoa, Keauhou, and Kalaoa.
Call Now (808) 278-5369Storm damage restoration at a glance
What’s included
Tarping, drying wood floors and walls, clearing water from under raised homes, mold prevention, and repairs.
Typical timeline
Most rooms dry within days with dehumidifiers. Single-wall homes with soaked framing can take a few weeks to repair.
How cost is set
How far the rain or runoff spread, how long it sat in humid air, what has to be replaced, and shipping for materials.
First visit
Call (808) 278-5369A free inspection and estimate before any work starts.
Right after the storm
What to do after a storm on Hawaii Island
Once the storm has passed and everyone is safe, these steps protect your home and your insurance claim. If there are downed power lines or a tree on the house, stay back and call 911 or Hawaiian Electric first.
Not sure what needs to happen first? Call and walk through it with our crew.
Call (808) 278-5369What to do
Photograph the damage
Take photos and video of the roof, the outside, every damaged room, and your belongings before anything is moved or cleaned up.
Stop more water if it’s safe
Move belongings away from leaks, put buckets under drips, and close off rooms where water is coming in. Leave the roof to a crew.
Call your insurer the same day
Open a claim and write down the claim number and your adjuster’s name.
Keep damaged items and receipts
Hold on to damaged items until your adjuster has seen them, and save receipts for tarps, emergency repairs, and hotel stays.
Close the jalousies and cover gaps
Shut louvers and stuff towels at doors to slow wind-driven rain.
What not to do
Don’t go near downed power lines
Treat every downed line as live, and stay away from water, fences, or trees touching one.
Don’t climb onto the roof
A wet, damaged roof is slippery and may not hold your weight. Tarping is a job for a crew with the right equipment.
Don’t walk or drive through floodwater
Water from outside can carry sewage and debris and hide electrical hazards. Six inches of moving water can knock you down, and a foot of it can carry a car.
Don’t hire an unlicensed contractor
Hawaii requires contractors to be licensed through the state Contractors License Board.
Don’t leave water sitting under the house
Water pooled beneath a raised home soaks posts and floor framing.
Common storm damage
Types of storm damage we handle on Hawaii Island
Trade winds, Kona storms, and steep slopes shape the storm damage we see on Hawaii Island.
Wind-Driven Rain
Strong trades and Kona winds push rain through jalousies, under doors, and through gaps in single-wall homes.
Flash Flooding
Heavy rain turns gulches and streams into torrents that can reach homes and roads near their banks.
Hurricane and Tropical Storm Damage
Passing systems bring strong winds and record rain that can tear roofing and flood low areas.
Overflowing Gutters and Catchment
Clogged gutters and catchment systems can back water into walls and ceilings.
Falling Trees and Branches
Albizia trees snap easily in storms and can crash onto roofs and lanais.
Mold After a Storm
Windward humidity on Hawaii Island gives mold a fast start in wet wood and walls.
How we help
How we handle storm damage
We start by covering the roof and closing up gaps, then pull water from floors and from under raised homes.
We check the wood. Single-wall boards and floor framing soak up water, so moisture meters guide what can dry in place.
We remove what won’t recover. Soaked insulation, ruined drywall, and boards too saturated to dry come out.
We dry and rebuild. Dehumidifiers run until readings match a dry room, then we repair the walls and floors.
Where the water came from matters
Rain through jalousies and gaps
What it usually meansClean water on wood floors and walls
How we handle itDried with dehumidifiers; damaged boards replaced.
Muddy water from an overflowing gulch
What it usually meansRunoff carrying silt, rocks, and debris
How we handle itWe clear the mud, replace soaked porous materials, and sanitize hard surfaces.
Water under a raised home
What it usually meansWet posts and floor framing
How we handle itDrained and dried with readings under the floor.
Catchment or gutter overflow
What it usually meansWater running into walls
How we handle itWe dry the walls and show you the source.
Water left in the windward humidity for days
What it usually meansMold spreading quickly on wood and drywall
How we handle itWe dry it immediately and check the readings every day.
What can be saved
What can be dried and what gets replaced
On Hawaii Island, the material, whether rain or gulch runoff reached it, and how quickly drying starts in the humid air decide what can stay. Here’s the usual pattern, and the inspection confirms it.
Tile, concrete, metal, and glass
Usually dried and keptThese clean well, though salt air can speed corrosion on wet metal.
Posts and floor framing
Usually dried and keptUsually dried in place under a raised home and checked with a meter.
Single-wall boards
Depends on water and timingBoards that soaked through may warp. Many dry with time; badly warped boards are replaced.
Drywall
Depends on water and timingDrywall that stayed firm can dry. Swollen panels come out.
Carpet and area rugs
Depends on water and timingRain-wet rugs dried fast can often be saved.
Koa and wood furniture
Depends on water and timingKoa tables and other solid wood pieces usually come back if they’re moved off wet floors right away.
Electronics and appliances
Depends on water and timingHumid air and water corrode them. Have them tested.
Photos and documents
Depends on water and timingDry them in an air-conditioned room.
Insulation and carpet pad
Usually replacedAny insulation and carpet pad that soaked up storm water hold moisture in island humidity, so they’re replaced.
Upholstery soaked by floodwater
Usually replacedMuddy water can’t be cleaned from padding.
Food that floodwater touched
Usually replacedThrow it out.
How to spot a storm chaser
After big storms, unlicensed contractors sometimes offer quick repairs. Be cautious with anyone who wants full payment up front.
Hawaii requires contractors to be licensed by the Contractors License Board, and you can check a license with the state. Get written estimates and call your insurer first.
If something seems wrong, the Hawaii Office of Consumer Protection accepts complaints.
Help beyond the storm
Other restoration services we offer on Hawaii Island
Every job starts with a free inspection and estimate. Here’s how the 24 Hour Flood Pros team helps with each type of damage.
Kitchen and electrical fires can fill single-wall homes with smoke. Soot is acidic and keeps staining surfaces, so cleanup starts early. We remove soot, treat odor at the source, clean what can be saved, and rebuild what can’t.
More about Fire and Smoke Damage
Windward humidity lets mold grow fast after storms. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Storms can damage shops, offices, and vacation rentals. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionDealing with one of these?
Call (808) 278-5369Call and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
What happens after you call
- 1
You call, we send a crew
Call (808) 278-5369 any time, day or night, including weekends and holidays. Tell us what happened and where water is getting in. We’ll send a crew right away.
- 2
We stop more water from getting in
We tarp roof openings and board up broken windows and doors, so the next rain stays outside.
- 3
We arrive and inspect
The 24 Hour Flood Pros team checks how far the water spread, from the attic to the crawlspace. We use moisture meters to find water hiding inside walls and under floors. We take photos of all the damage for your insurance. The inspection is free.
- 4
We pump out the water
Standing water is pumped out and drying equipment goes in. Anywhere floodwater reached is cleaned and sanitized.
- 5
We remove what can’t be saved
Soaked insulation, sagging drywall, and carpet pad come out. Drywall that stayed firm stays up and dries in place, so we only replace what really needs it.
- 6
We compare with a dry room
We test the wet rooms with a moisture meter, then compare them with a dry room elsewhere in the house. When the wet rooms read close to the dry one, they’re dry.
- 7
We make the repairs
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
- 8
Final check with you
We walk through the finished work with you to make sure you’re happy with everything. Then we send the final records to your insurance company to close out the claim.
Water pooling under the house?
Call (808) 278-5369Standing water beneath a raised home soaks posts and framing. Call us to drain it and start drying.
Insurance and claims
Storm damage and your insurance claim
Most homeowners policies cover sudden damage from wind, hail, and falling trees, including rain that gets in through a storm-damaged roof or window. Flooding from rising water is different. Standard homeowners policies typically don’t cover it, and flood insurance generally takes effect 30 days after you buy it.
Some policies have a separate deductible for wind and hail, so check yours before you start repairs.
Your policy decides what’s covered, not us. We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. We bill your insurance directly for damage your policy covers.
If a claim stalls, you can file a complaint with the Hawaii Insurance Division.
What your adjuster will ask for
- The date of the storm and what happened
- Photos and video of the outside and every damaged room
- Damaged items you kept for them to see
- Receipts for tarps, emergency repairs, and hotel stays
What we send them
- Date-stamped photos of each damaged area
- Moisture readings for every wet room
- A line-by-line estimate for drying and rebuild
- One point of contact for your adjuster
Where we work
Areas we serve around Hawaii Island
We serve the Hilo and Kona sides of Hawaii Island and the towns in between.
Hilo and Kona neighborhoods
- Downtown Hilo
- Waiakea
- Kaumana
- Keaukaha
- Wainaku
- Panaewa
- Kailua-Kona
- Holualoa
- Keauhou
- Kalaoa
Nearby towns
- Keaau
- Pahoa
- Kurtistown
- Mountain View
- Volcano
- Honokaa
- Waimea
- Waikoloa
- Kealakekua
- Captain Cook
- Ocean View
- Hawi
Don't see your area listed? Call us and we'll tell you right away.
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Common questions
Hawaii Island storm damage FAQs
How fast can 24 Hour Flood Pros get to me?
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. After a big storm, we stop active leaks first, then do the full inspection.
Does homeowners insurance cover storm damage in Hawaii?
Most policies cover sudden damage from wind, hail, and falling trees, and the rain that gets in through that damage. Flooding from rising water usually needs a separate flood policy. Limits and deductibles vary, so check your policy or ask your agent.
Storm damage vs. flood damage: what's the difference?
Storm damage is what wind, hail, or a fallen tree does to your home, plus the rain that comes in through the openings. Flood damage comes from water that rises outside and covers land that is usually dry. The difference matters, because insurance treats them differently.
Should I tarp my roof myself?
We don’t recommend it. A wet, damaged roof is slippery and may not hold your weight. From the ground, move belongings away from leaks and put buckets under drips, then call us.
How can I tell if hail damaged my roof?
From the ground, look for dents in gutters, downspouts, and vents, missing or cracked shingles, and shingle granules collected at the bottom of downspouts. Inside, check for ceiling stains and wet insulation in the attic. Have a roofer inspect the roof itself.
How do I avoid storm chasers on Hawaii Island?
Be wary of anyone who knocks on your door right after a storm, asks for full payment up front, or offers to cover your deductible. Call your insurance company first, get more than one estimate, and confirm the contractor’s Hawaii license with the state.
How long does storm damage restoration take?
Drying out a room or two usually takes a few days. Ceilings, walls, or floors that need rebuilding take longer, and a roofer may need to finish first. Your estimate includes a schedule.
How much does storm damage restoration cost on Hawaii Island?
It depends on how much water got in, how long it sat, what has to be removed, and how much needs rebuilding. The inspection and estimate are free, so you know the cost before any work starts. When insurance covers the damage, we send the itemized estimate straight to your adjuster.
Can I stay in my home during storm repairs?
Often, yes, in the rooms that weren’t damaged. If the roof is open, the power is off, or floodwater reached the living areas, it may make sense to stay somewhere else. We’ll tell you what we see after the inspection.
Available 24/7
Get a free inspection
Day or night, weekend or holiday, call (808) 278-5369. A crew can be there within 45 minutes to start your free inspection.
Call (808) 278-5369Or request a free inspection online
Tell us what happened and we'll call you right back.