Available 24/7 · Hilo, Kona, and Hawaii Island
On the Hilo side, rain doesn't need much of an opening. A loose roof screw or a jalousie louver that won't close all the way is enough to soak a wall by morning. Our crew does water damage restoration in Hawaii on both the Hilo and Kona sides of the island. Call us any time, day or night.
Call (808) 278-5369
We work with all major insurance carriers
Water damage help
Hurricane Lane never made landfall in August 2018, but its rain did plenty of damage. Hilo airport measured 36.76 inches in four days, its wettest four-day total since records started in 1949, and Mountain View passed 52 inches. A storm like Lane is rare. A cracked supply line under the sink is not, and in this warm, damp air, mold can get going on wet drywall within a day or two.
Opening the windows won't fix it on the windward side, because the air coming in is already wet. Closets and the backs of dressers against outside walls are often where mold shows up first. That's why we set up dehumidifiers and take moisture readings every day until they're back to normal.
Homeowners, landlords, and shop owners all over Hawaii County call us when water gets inside.
Call Now (808) 278-5369Hawaii weather and housing
Hilo gets more rain than almost any city in the U.S., and it often falls for days at a time. Water works in around old roof flashing and through jalousie windows that don't seal. Once a wall cavity gets wet here, it can stay that way for weeks.
Out in Puna and other rural areas, plenty of homes still run on rainwater catchment. When a pump starts cycling nonstop or a tank overflows after a big storm, that water ends up under the house or inside a wall.
Salt in the ocean air and acid in the vog both eat away at metal. On the Kona side, a lot of slow leaks start at a rusted fitting under a sink or at the base of an old water heater.
A dry gulch can be running full within an hour of a heavy downpour. Homes on low ground nearby take on water fast, and it usually brings mud and debris in with it that has to be cleaned out before anything can dry.
Many older Hilo homes are single-wall construction, and plenty of them sit up on posts. Water in these houses travels along the floor framing and into the walls in ways you'd never see in a slab home. To dry one properly, you need air moving under the floor and on both sides of every wet wall.
We get these calls from Hilo, from Kona, and from just about every town in between.
How we help
The first job is stopping the leak and getting the standing water out. After that, dehumidifiers do most of the work, since the air outside is too humid to help. Air movers then push the drier air across the wet floors and walls.
If the house is on posts, someone goes underneath to check the floor from below, because wet joists there can hold water for weeks. In single-wall homes the boards are exposed inside and out, so we take readings on both faces of every wet wall.
Once the numbers say it's dry, the same crew moves on to the repairs. Finding a second contractor on the island can take a while, and you won't have to.
Water damage rarely comes alone
Every job starts with a free inspection and estimate. Water damage is often only part of the problem, so here's what else 24 Hour Flood Pros handles.
In island humidity, mold doesn't wait long. Vacation rentals and second homes that stay shut for weeks are the ones most at risk. We track down the moisture first and seal off the area, then remove the mold and dry everything out.
More about Mold Remediation in Hawaii
A Kona low can sit over the island for days with strong wind and steady rain. When part of a roof lifts or a window breaks, the walls and ceilings get soaked next. We dry out the structure, pull what can't be saved, and repair the inside.
More about Storm Damage in Hawaii
A roof leak over a Waimea restaurant or a broken line in a shop on Alii Drive can shut things down quickly. We build the drying plan around reopening as soon as we can, and we keep a record of each step for your insurance.
More about Commercial Restoration in Hawaii
When the drying's done, we put back what had to come out. On island homes that often means wood paneling as well as drywall, plus flooring, cabinets, trim, and paint. It's one crew for the whole job.
More about Reconstruction in HawaiiGive our crew a call and tell us what you're seeing. Neither the call nor the inspection costs you anything.
Our process
Call (808) 278-5369 day or night, weekends and holidays too. Let us know what happened and where the water is coming in. While the crew is on the way, we'll help you shut off the water if it's still running.
We look for the source first, then check how far the water traveled, including under raised floors. A moisture meter picks up water inside the walls that you can't see. We photograph everything for your insurance, and there's no charge for the inspection.
Drywall that has swelled and carpet pad that's soaked through usually have to go, along with wet insulation. Solid wood and paneling that stayed firm can stay and dry where they are.
The dehumidifiers and air movers run around the clock. Each day we come back, take readings, and compare them with a dry room in the house. When the numbers match, the drying is done.
Every surface the water reached gets cleaned. If the water came from outside, it gets a deeper cleaning, because floodwater can carry mud and bacteria.
Your insurance company gets the photos, the moisture logs, and an itemized estimate from us. If the adjuster has questions, they can call us directly instead of going through you.
When you're ready for repairs, the same crew comes back to do them. That means new drywall or paneling, new flooring, and fresh paint.
At the end, we walk through the finished rooms together. After that, the final records go to your insurer so the claim can close.
Get to higher ground and stay out of moving water, even if it looks shallow. When it's safe to go back, call us and we'll get the water out and start drying.
Where we work
We cover both the Hilo and Kona sides of Hawaii Island.
If your town isn't listed, give us a call and we'll tell you right away.
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Common questions
Someone answers 24/7, nights, weekends, and holidays included. Arrival time depends on where you are on the island, so we'll give you an estimate for your address when you call.
It can. Water from a cracked catchment line or an overflowing tank tends to end up under the house or inside a wall. Two early signs are soggy ground near the tank and a pump that keeps running longer than it should.
A sudden leak, such as a burst pipe, is often covered. Flood damage usually isn't unless you carry a separate flood policy, and hurricane coverage may be its own policy in Hawaii. Your agent can tell you what yours includes.
We work with all major insurance carriers, State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide among them. Documentation starts on our first visit, and the records go straight to your carrier. For damage your policy covers, we bill your insurance directly.
It mostly comes down to how much of the house got wet and how much has to be torn out and rebuilt. Homes on posts and single-wall homes dry differently from slab homes, which can change both the time and the price. The inspection and estimate are free.
Available 24/7
Call (808) 278-5369 at any hour. We'll send a crew out to start your free inspection and get the water out.
Call (808) 278-5369Send us a few details about what happened, and we'll call you back shortly.