Available 24/7 · Hawaii and nearby areas
Heavy rain, a burst water line, or a kitchen fire can leave a business unable to open. Our crew handles commercial restoration in Hawaii, and plans every step around reopening. Call any time, day or night.
Call (808) 278-5369
We work with all major insurance carriers
Commercial restoration help
For a small business or a resort operation, the hardest cost isn’t the repair. It’s the visitors you can’t serve, the staff you’re still paying, and the bookings or regulars that go somewhere else.
Warm, humid air on the windward side means wet materials don’t dry on their own. Water spreads through walls, under flooring, and into the unit next door. The EPA advises drying wet building materials within 24 to 48 hours, before mold can take hold.
Older storefronts along Hilo’s bayfront and shopping centers in Kailua-Kona often share roofs and plumbing, so one leak can reach several businesses. What happens in the first hours sets the size of the job.
From Hilo and Puna to Kona and Waimea, business owners, property managers, and hotel operators across Hawaii County call us all year.
Call Now (808) 278-5369Water, fire, smoke, mold, and storm cleanup, phased work to keep open areas running, insurance documentation, and the repairs.
A few days to dry out a suite or a single floor area. Several weeks or more when walls, ceilings, or kitchens need rebuilding.
How much of the space is affected, what has to be removed, any after-hours scheduling, and how much needs rebuilding.
A free inspection and estimate before any work starts.
The first hours
Once everyone is out of harm’s way, these steps limit the damage, protect your staff, and set up your insurance claim.
Not sure whether you need to close? Call and talk it through with our crew.
Call (808) 278-5369Shut off the main or the valve feeding the leak if it’s safe to reach. For a fire sprinkler leak, call your sprinkler contractor too.
Take photos and video of damaged rooms, equipment, and inventory before anything is moved or thrown out.
Open a claim and ask about business interruption coverage. Write down the claim number and your adjuster’s name.
In a leased space, the building owner’s insurance may cover the structure while yours covers your contents and lost income.
Keep records of closed days, lost sales, and extra expenses like temporary space or overtime. Lost income claims are based on your records.
Without the right protective gear, cleanup exposes your employees to bacteria and spores.
The system can carry soot or spores through the whole building.
Keep people away from standing water near outlets, panels, and equipment.
Your adjuster may need to see it. Photograph it, list it, and set it aside.
Food businesses across the state answer to the Hawaii Department of Health’s Food Safety Branch. Under food code rules, a fire, flood, or sewage backup that creates an imminent health hazard means closing the kitchen and notifying the health authority. Reopening happens only once it signs off.
Who we work with
Each kind of building needs a different plan. Here’s what we plan around in the buildings we work in most.
Heavy rain through older roofs and jalousie windows can soak several offices at once. We dry around desks and equipment and keep unaffected rooms open.
Resort and restaurant kitchens stop serving after a hood fire, sprinkler activation, or grease trap backup. We clean, sanitize, and keep records so the Department of Health can clear you to reopen.
Leaks over shops in downtown Hilo or Kailua-Kona soak displays, souvenirs, and clothing. We sort what can be saved and document every loss.
Warehouses near the harbors hold goods that took weeks to ship in. We protect pallets and racking, then dry slab floors and block walls.
In condo and apartment buildings, one corroded pipe or overflowing tub can reach several units. We coordinate with managers and owners and keep separate records for each unit.
Churches, schools, and community halls are large spaces with set schedules. We plan cleanup around services, school days, and events.
How we help
The goal isn’t just a dry building. It’s getting you open again as soon as it’s safe. We start by walking the space with you and deciding what has to close and what can stay open.
We section off the damage. Plastic walls and air scrubbers keep dust, soot, and spores out of the areas you’re still using, so part of the business can often keep running.
We plan around your hours. Noisy or disruptive work can be scheduled for nights or weekends when that keeps you open. Drying equipment runs around the clock.
You get one point of contact. One person keeps you, your property manager, and your adjuster up to date, and every step is documented for your insurance company.
What it usually meansA lot of water fast, often across a whole floor
How we handle itExtract it quickly, then dry the floors, walls, and ceilings below.
What it usually meansMore than one business, and more than one insurance policy
How we handle itDocument each space separately for each owner and adjuster.
What it usually meansFood service stops until cleanup and inspection
How we handle itClean, sanitize, and document so you’re ready for the health inspection.
What it usually meansContaminated water and a health risk to staff
How we handle itSeal the area off, remove what it touched, then clean and sanitize.
What it usually meansSoot and odor in areas the fire never reached
How we handle itClean the ducts and the spaces they feed, not just the burned room.
What it usually meansCustomers and staff near the work area
How we handle itClose off the area so open spaces can keep running safely.
What can be saved
Commercial buildings use different materials than homes, and many of them handle water differently. Here’s what we usually see. Your inspection gives you the real answer for your space.
They dry well and can be cleaned and sanitized, even after dirty water.
The surface usually cleans up. Water trapped underneath has to be checked and dried.
Tiles wet with clean water can often be pulled, dried, and put back. Tiles soaked by sewage or floodwater are replaced.
Drywall that stayed firm can dry in place. Swollen, sagging, or contaminated drywall is cut out, often only up to a set height.
Metal and laminate usually clean up. Particleboard that swelled is usually replaced.
Have them checked by a technician before they’re powered back on, even if they look dry.
Sealed, non-porous stock can often be cleaned. Porous stock that dirty water reached is usually a loss. List and photograph it for your claim.
Don’t throw them out. Wet documents can often be dried or freeze-dried by specialists.
Stained or sagging tiles hold water and mold, so they’re replaced.
They hold water like a sponge and usually can’t be dried well enough to save.
Throw out food exposed to floodwater, sewage, smoke, or heat, and keep a list for your claim.
Business interruption coverage, also called business income insurance, can replace lost income and pay ongoing costs like payroll while you’re closed. It applies only when your property has physical damage from an event your policy covers.
Most policies have a waiting period, often 24 to 72 hours, before it starts, and your insurer will ask for records like sales, payroll, and tax returns to set the amount. Keep track of every closed day and every extra expense from the start.
Ask your agent how long your policy pays and whether it covers extra expenses, like renting temporary space while yours is repaired.
For businesses and commercial properties
Every job starts with a free inspection and estimate. Here’s how the 24 Hour Flood Pros team helps with each type of damage.
Burst supply lines, water heater leaks, catchment problems, and rain through roofs and jalousie windows are the calls we get most. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage Restoration
Kitchen and electrical fires happen here like anywhere, and brush fires on the Kona and Kohala sides can push smoke inside. Soot is acidic and keeps staining surfaces, so cleanup starts early. We remove soot, treat odor at the source, clean what can be saved, and rebuild what can’t.
More about Fire and Smoke Damage Restoration
On the windward side, mold can follow almost any leak within days. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Tropical storms and Kona lows bring days of rain and wind, and Hurricane Lane in 2018 set rainfall records on the Hilo side. We dry the structure, remove damaged materials, and repair the ceilings and walls inside.
More about Storm Damage
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (808) 278-5369 any time, day or night, including weekends and holidays. Tell us what happened, where, and whether you’re still open. We’ll send a crew right away.
The 24 Hour Flood Pros team finds the source and checks how far the damage spread, including the suites or floors below. We use moisture meters to find water hiding inside walls and under floors. The inspection is free.
Together we decide what closes, what stays open, and when the noisy work happens. You get one point of contact for the whole job.
Plastic walls, air scrubbers, and clear walkways keep dust and moisture out of the areas you’re still using.
Standing water is extracted, and materials that can’t be saved come out. That way we only replace what really needs it.
We test the wet areas with a moisture meter, then compare them with a dry area elsewhere in the building. When they read close to the dry one, they’re dry.
When you’re ready, the 24 Hour Flood Pros team fixes the damage, scheduled around your hours where we can. We replace drywall, ceilings, and flooring, and finish with fresh paint.
We walk through the finished work with you, and your property manager if needed. Then we send the final records to your insurance company to close out the claim.
Heavy rain and pipe failures don’t keep business hours. Call any time, and we’ll dispatch a crew right away and give you an arrival estimate for your side of the island.
Insurance and claims
Commercial property policies usually cover sudden damage from things like burst pipes, fire, and storms. Flooding from rising water is usually excluded and needs a separate flood policy. For commercial buildings, FEMA’s flood insurance program covers up to $500,000 for the building and $500,000 for contents.
In a leased space, more than one policy is often involved: the building owner’s for the structure, and yours for your contents, improvements, and lost income. We document each part separately so every adjuster gets what they need.
Your policy decides what’s covered, not us. We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. We bill your insurance directly for damage your policy covers.
If your claim stalls and you can’t resolve it with your insurer, the Hawaii Insurance Division, part of the DCCA, handles consumer complaints.
Where we work
Our crew works on both the Hilo and Kona sides of the island.
Don’t see your area listed? Call us and we’ll tell you right away.
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Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays, so you can call the moment you find the damage.
Often, at least in part. We seal off the damaged area and filter the air, so unaffected spaces can keep running when it’s safe. After the walkthrough, we’ll tell you what has to close and for how long.
Yes. Emergency response is 24/7, and disruptive work can be scheduled outside your business hours when that keeps you open.
It can, if your policy includes business interruption coverage and the damage comes from an event your policy covers. Most policies have a waiting period before it starts, so check yours and keep records of lost sales from day one.
It depends on the leases and the policies involved. Often the building owner’s policy covers the structure, and each tenant’s policy covers their own contents and lost income. We document each space separately so every adjuster has what they need.
Only after the Department of Health’s Food Safety Branch approves. When a fire, flood, or sewage backup creates an imminent health hazard, food code rules require the kitchen to stop operating and report it. Cleanup and an inspection come first.
Offices, restaurants, shops, resorts and hotels, warehouses, condo and apartment buildings, churches, schools, and other commercial properties from Hilo to Kailua-Kona.
Drying out a suite or a single floor area usually takes a few days. Jobs that need walls, ceilings, or kitchens rebuilt take longer. Your estimate includes a schedule, planned around your hours where we can.
It depends on how much of the space is affected, what has to be removed, any after-hours scheduling, and how much needs rebuilding. The inspection and estimate are free, so you know the cost before any work starts. When insurance covers the damage, we send the itemized estimate straight to your adjuster.
Available 24/7
Day or night, weekend or holiday, call (808) 278-5369. A crew can be there within 45 minutes to start your free inspection.
Call (808) 278-5369Tell us what happened and we’ll call you right back.