Open 24 hours, every day
Water, fire, mold, or storm damage? Our Louisville restoration company can have a crew there within 45 minutes, with a free inspection and estimate. Call any time, including nights, weekends, and holidays.
Call (833) 243-5663
We work with all major insurance carriers
One team, start to finish
First, we stop the damage. Then someone walks the property with you, shows you what we found, and gives you a written estimate before any work begins.
24 Hour Flood Pros restores shotgun houses, bungalows, newer homes, apartments, and commercial buildings. Water, fire, smoke, mold, storm damage: we handle all of it. When the drying is done, the same crew starts on the repairs, so you never have to find a second contractor.
We’re an IICRC Certified Firm (#70120685), and homeowners, landlords, and business owners across Jefferson County and Southern Indiana call us when something goes wrong.
Homes and businesses
Every job starts with a free inspection. Here’s what we see most often, and how we handle it.
In Louisville, the basement is usually where the trouble starts. Sump pumps fail, sewers back up, and rain seeps through old foundations. Burst pipes and leaking water heaters make up most of the rest. We get the water out, set up drying equipment, and check moisture every day until the readings say the space is actually dry.
More about water damage restoration in Louisville
Most fires we see start in the kitchen, the dryer, or old wiring. Smoke and soot travel through the ductwork into rooms the fire never touched. We clean up the soot, treat the odor at its source, and remove anything that can’t be restored.
More about fire and smoke damage restoration in Louisville
Louisville summers are humid, and a basement that stays damp for a week can start growing mold. We find it on basement walls, under carpet, and in crawlspaces. We fix the moisture problem first, then contain the area, remove the mold, and dry everything out.
More about mold remediation in Louisville
Severe thunderstorms roll through most springs. The 2008 windstorm from Hurricane Ike showed how much damage wind alone can do here, and the January 2009 ice storm brought limbs down on roofs all over town. Once water gets inside, we dry the structure and repair the interior.
More about storm damage restoration in Louisville
A flooded basement under a shop on Bardstown Road. A burst pipe in a downtown office. A roof leak over a warehouse near the airport. We plan the drying around getting your business open again and document every step for your insurer.
More about commercial restoration in Louisville
After drying, we put it all back: drywall, plaster, insulation, flooring, cabinets, trim, and paint. Older homes in the Highlands and Old Louisville often need plaster and trim matched by hand, and we do that too. One company, start to finish.
More about reconstruction in LouisvilleCall and tell us what happened. The phone call and the inspection won’t cost you anything.
From our Google reviews
Nick was great to work with! He was professional, friendly, and knowledgeable from start to finish. He took the time to answer all of my questions, communicated clearly, and made the entire process easy and stress free. I really appreciated his attention to detail and excellent customer service. I highly recommend Nick and the company!
Came in and immediately got to work. Great communication and friendly. Had a great conversation and great service. Definitely highly recommend and will be using in the future.
Excellent customer service. Affordable pricing and knowledgeable about the work. They took care of some flooding in my crawlspace. My crawlspace is currently dry and clean and I have peace of mind knowing that i have a year warranty with them.
How it works
of LouisvilleCall us any time, day or night. Tell us what happened and which rooms are affected, and we’ll send a crew.
We’ll be there within 45 minutes. The inspection is free, and we take the photos and moisture readings your insurance company will ask for.
We shut off the source, pump out the basement, and pull water out of carpet, padding, and floors.
Drying equipment runs around the clock. We come back every day to check readings and adjust the setup until everything tests dry.
Every surface touched by water, soot, or smoke gets cleaned and sanitized.
Walls, floors, and cabinets go back in, and the final paperwork goes to your adjuster.
Insurance and claims
We work with all major carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide.
The paperwork starts on our first visit. Your adjuster gets our photos and moisture logs and can call us directly with questions.
What your policy covers is between you and your insurer. Our job is to keep the documentation clear so your claim doesn’t get held up.
Where we work
We cover Louisville and the communities around it, including across the river in Southern Indiana.
Don't see your area listed? Call us and we'll tell you right away.
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Hiring a restoration company
Restoration companies don’t all work the same way. These five questions will tell you a lot, fast.
Water and smoke keep doing damage after midnight. Make sure the company actually answers after hours. We do, every night of the year.
Ask for a real arrival time, not a vague promise. When you call us, we’ll tell you when to expect the truck.
Before anyone tears out a wall, you should know what’s damaged and what it’ll cost to fix. Our inspection and estimate cost nothing.
IICRC-certified technicians follow industry standards for water cleanup, drying, and restoration. Ask for the certification number and look it up with the IICRC yourself.
When one team handles both cleanup and rebuilding, there are fewer handoffs, fewer delays, and just one number to call with questions.
Louisville weather and housing
Louisville gets heavy spring storms, sticky summers, and winters that swing from mild to bitter cold. Each season brings its own kind of water damage.
In August 2009, several inches of rain fell in a couple of hours, flooding streets, basements, and even parts of the University of Louisville campus. Storms like that still overwhelm drainage in low-lying areas.
Many older parts of the city run on combined sewer lines. In a heavy storm, wastewater can push back up through basement floor drains.
Louisville built its floodwall after the 1937 flood, but homes near Beargrass Creek and other low spots can still take on water when the creeks rise.
Cold snaps freeze pipes in crawlspaces, garages, and outside walls. The leak usually starts once temperatures climb again.
The Highlands, Germantown, and Old Louisville are full of homes built over a century ago, with plaster walls, aging plumbing, and stone or brick basements. Shotgun houses and bungalows often sit over crawlspaces where a leak can go unnoticed for months. Newer homes in the East End have finished basements, where water can hide behind drywall and carpet.
We handle these problems across Jefferson, Oldham, and Bullitt counties, plus Clark and Floyd counties in Indiana.
Common questions
Stay out of the water if it’s anywhere near outlets, the furnace, or the water heater. If water is coming up through a floor drain, stop running water in the house, since it could be a sewer backup. Then call us. We’ll pump it out, sanitize if needed, and dry the basement.
Most policies expect you to take reasonable steps to prevent further damage, so calling a restoration company early makes sense. Notify your insurer as soon as you can, too. Our documentation will help support your claim.
Sudden, accidental damage like a burst pipe is often covered. Outside flooding usually needs a separate flood policy, and sewer backups often require an add-on endorsement. Your specific policy decides what’s covered, so confirm with your insurer.
It depends on how much area was affected, what materials got wet, and whether repairs are needed after drying. Finished basements and old plaster walls add to the job. A small leak caught early almost always costs far less than damage that’s spread through several rooms.
Yes, the inspection and estimate are both free. You’ll get the recommended work and expected costs in writing, and we’ll go over payment with you before anything begins.
It can. Homes near the river and creeks can take on water when levels rise after heavy rain. Stay out of floodwater, because it can carry sewage. Once the water goes down, we’ll remove what’s left and dry out your home.
Answering calls 24/7
Call (833) 243-5663 any time, day or night. A crew can be there within 45 minutes, and the inspection is free.
Call (833) 243-5663Tell us what happened and we'll call you right back.