Available 24/7 · Charlotte and Mecklenburg County
A supply line can leak under a Charlotte house for weeks before anyone goes into the crawlspace. Our crew handles water damage restoration in Charlotte, NC, and dries out the crawlspace and the rooms above it. Call any time, day or night.
Call (980) 406-9449
We work with all major insurance carriers
Water damage help
Before Helene reached Charlotte in late September 2024, an earlier storm had already dropped more than 3 inches of rain on parts of Mecklenburg County. The ground was soaked, so the next round had nowhere to go. Most leaks are smaller than a storm, like a split supply line or a water heater that gives out. Mold can start on damp wood in a couple of days, so drying should start the same day.
Charlotte's humid summers slow drying down. Wet joists and subfloor under the house can stay damp for weeks without help. That's why we bring dehumidifiers and check moisture levels instead of waiting for things to air out.
Homeowners, landlords, and business owners in Mecklenburg, Union, Cabarrus, and Gaston counties call us all year, along with neighbors across the line in York County, SC.
Call Now (980) 406-9449Charlotte weather and housing
Many Charlotte homes sit over a crawlspace instead of a slab. A dripping pipe or a loose drain line down there can go unnoticed for a long time. By the time the floor feels soft, the joists and insulation may be soaked.
Small creeks run through many Charlotte neighborhoods, and they rise fast in a heavy storm. Homes in low spots near them can take water into the crawlspace or lower level. Red clay soil makes it worse, because it doesn't soak up rain quickly.
Charlotte is known for its tree canopy. When a storm brings down a big limb, it can punch a hole in the roof. The next rain then runs straight into the attic and ceilings.
Hard freezes don't happen often here, but they do happen. Pipes in crawlspaces and on outside walls are the most likely to split. The leak usually starts once the pipe thaws.
Older homes in Dilworth, Elizabeth, and Plaza Midwood often have plaster walls and crawlspaces with little airflow. Many newer homes built on sloped lots have a finished lower level, where water can hide behind drywall and carpet.
We see these problems across Mecklenburg County and the counties around it.
How we help
In a crawlspace, we pump out any standing water first. Then we check the joists, subfloor, and insulation with a moisture meter. Wet insulation usually comes down, because it holds water against the wood.
Inside the house, we check the floors and the bottom of the walls. Hardwood needs slow, steady drying so the boards don't cup or crack. Dehumidifiers run the whole time, since Charlotte's air is often too humid to dry things on its own.
Once the readings show everything is dry, the same team starts repairs. You won't need a second contractor for the subfloor, drywall, or flooring.
Water damage rarely comes alone
Every job starts with a free inspection and estimate. Here's how the 24 Hour Flood Pros team handles the problems that often follow a leak.
In Charlotte, mold tends to show up on the wood under the house, around leaky showers, and in attics with poor airflow. We stop the moisture first and seal off the area so spores don't spread. Then we remove the mold and dry everything.
More about Mold Remediation in Charlotte
Tropical storms and summer thunderstorms bring strong wind and heavy rain. A damaged roof or broken window lets water into the attic and walls. We dry the structure, take out wet materials, and repair the inside.
More about Storm Damage in Charlotte
A frozen sprinkler line in a warehouse or a roof leak over a store at SouthPark can shut the doors for days. We plan the drying around getting you open again. We also document each step for your insurance.
More about Commercial Restoration in Charlotte
When the drying is finished, we rebuild. That can mean new subfloor, drywall, flooring, cabinets, trim, and paint. One crew handles the whole job, so you have one schedule to follow.
More about Reconstruction in CharlotteCall and tell our crew what you've noticed. The call and the inspection are both free.
Our process
Call (980) 406-9449 any time, including nights, weekends, and holidays. Tell us what happened and where you see water. A crew will head your way. If water is still running, we'll help you shut off the main valve.
A crew can be there within 45 minutes. We look at the rooms where you see damage and the crawlspace underneath. Moisture meters show how far the water spread. We photograph everything for your insurance, and the inspection is free.
Soaked insulation and swollen drywall usually can't be saved, so we take them out. Framing and subfloor that are still solid stay and get dried in place.
Air movers and dehumidifiers run around the clock. We return every day to take readings and adjust the setup. The wet areas are dry when they read close to a dry part of the house.
We clean the hard surfaces the water touched, including floors, cabinets, and crawlspace framing. Anything that won't come clean is removed. This helps keep mold from starting.
Insurance claims take time. We send your carrier the photos, moisture logs, and an itemized estimate. Your adjuster can call us directly, so you aren't stuck in the middle.
When you're ready, our team repairs the damage. We replace subfloor and drywall, put in new flooring, and paint to match what was there.
We walk through the finished work with you and answer any questions. Then we send the final records to your insurance company.
Standing water in a crawlspace can hide live wires and sharp debris. Stay out, turn off the water if you can, and call us to pump it out.
Where we work
Our Charlotte crew covers the city and nearby towns in North and South Carolina.
Don't see your town listed? Call us and we'll tell you right away.
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Common questions
A crew can be there within 45 minutes. We answer 24/7, including nights, weekends, and holidays, so you can call the moment you find water.
Watch for a musty smell, floors that feel soft or bouncy, or a jump in your water bill. Hardwood boards that start to cup can also be a sign. If you notice any of these, have the crawlspace checked.
Standard home policies usually cover sudden leaks, like a burst pipe, but not flood water that rises from outside. Flood coverage is a separate policy. Many North Carolina policies also carry a separate hurricane deductible, so check yours to be sure.
We work with all major carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. We document the damage on the first visit and send the records to your carrier. For damage your policy covers, we bill your insurance directly.
The cost depends on how much area got wet, what materials were affected, and how much needs to be rebuilt. Drying a crawlspace can add time. The inspection and estimate are free, so you know the price before we start.
Available 24/7
Call (980) 406-9449 any hour, weekends and holidays included. A crew can be there within 45 minutes to start your free inspection.
Call (980) 406-9449Tell us what happened and we'll call you right back.