Available 24/7 · Maui and nearby areas
A kitchen fire, an electrical fault, or wind-driven smoke from a brush fire can leave soot and ash through your home. Our crew handles fire and smoke damage restoration on Maui, from soot cleanup to repairs. Call any time, day or night.
Call (833) 243-5663
We work with all major insurance carriers
Fire damage help
Soot is acidic. Left on a surface, it keeps staining paint, yellowing grout, tarnishing metal, and over time etching glass. Surfaces that clean up well in the first few days can stain for good if the soot sits.
Trade winds and gusty downslope winds can push smoke into homes miles from the flames, and fine ash slips through screens, louvers, and gaps around doors.
Older plantation-style houses with thin walls and raised floors let smoke reach every room and the space underneath. Upcountry homes heated with wood stoves face a different risk in the cooler months, when chimneys get heavy use.
Homeowners, property managers, and business owners across Kahului, Wailuku, Kihei, Lahaina, Paia, Makawao, Kula, Pukalani, Haiku, and Wailea call us after fires all year round.
Call Now (833) 243-5663Securing the home, ash and soot removal, odor treatment, drying, and the rebuild.
Smoke-only cleanups can wrap up in days. A burned kitchen or rebuilt walls takes longer, partly because some materials ship from off-island.
The estimate reflects the ash and smoke footprint, salvageable items, drying needs, and any rebuilding, including off-island materials.
A free inspection and estimate before any work starts.
The first 24 hours
The Maui Fire Department, or the department that responded, decides when it’s safe to go back in. After that, these steps protect your family, your belongings, and your claim.
Not sure what’s safe to touch? Call and walk through it with our crew.
Call (833) 243-5663Fire can weaken floors and ceilings in ways you can’t see. Stay out until the fire department says it’s safe.
Take photos and video of every room, closet, and the garage before anything is moved or thrown out.
Open a claim and write down the claim number and your adjuster’s name. Ask the Maui Fire Department for the incident report too.
Hotel stays, meals, and supplies may be covered by your policy’s loss-of-use coverage.
If a brush fire is burning nearby, shut windows and louvers to keep more ash out.
Water and household cleaners smear soot into paint and fabric and can set the stain for good.
It can pull soot from one room and blow it through the whole house. Leave it off until the ducts are checked.
The USDA says to throw out food exposed to heat, smoke, or firefighting chemicals, including food in the fridge, since the door seal isn’t airtight.
Heat, water, and soot can damage them inside. Have them checked first.
Leave that to Hawaiian Electric, Hawaii Gas or a licensed electrician.
Common fire damage
Wind, dry leeward slopes, and island construction shape the fire and smoke damage we see on Maui. Each type leaves residue that needs its own approach.
Brush fires in dry grass can send smoke and ash across neighborhoods on strong winds, coating lanais, screens, furniture, and floors.
Cooking fires on Maui leave a yellow grease film, and the smell stays until the residue is cleaned.
Salt air corrosion, older wiring, and overloaded outlets can ignite fires inside the walls.
Homes that rely on wood stoves can see chimney fires and smoke backing into the room during cool, damp months.
On Maui the dryer often sits in a carport, and a lint-clogged vent there can catch fire.
Water from the hoses runs into wood floors and walls and pools under raised Maui homes. It needs to be dried quickly, especially on the wetter windward side.
How we clean
A smoky smell sticks around because residue remains on wood, paint, fabric, insulation, or the AC system. Air fresheners can’t reach it.
We test each surface before cleaning. Exposed wood, painted walls, and fabric react differently, so a quick trial guides the method.
Ash and loose soot come up dry. HEPA vacuums capture fine particles that ordinary vacuums blow back into the air.
Finally, the source of the smell. Lanai framing, floor joists, and AC ducts that soaked up smoke are deodorized, and anything too saturated is pulled out. Some treatments need the house empty for a while, so we plan around you.
Usually fromBrush fires upwind
How it behavesFine powder on screens, floors, and fabrics.
Usually fromHot fires in wood or paper
How it behavesLoose and dusty; lifts with HEPA vacuums.
Usually fromSmoldering plastics and wiring
How it behavesSticky film that smears when touched.
Usually fromKitchen fires
How it behavesThin, nearly clear film with a strong smell.
What can be saved
Whether something can be restored depends on the material, how close it was to the fire, and how soon cleaning starts. Here’s what usually happens, and the inspection gives you the answer for your home.
These recover if ash and soot are removed quickly. Salt air and soot together can pit metal faster.
Most clean up. A lingering shadow is sealed and repainted.
Single-wall and plantation-style wood absorbs smoke, so it may need careful cleaning and sealing. Charred boards are replaced.
Finished wood usually cleans. Pieces blistered by heat may need refinishing.
Ash and odor often wash out with specialized cleaning. Burned or melted items don’t.
Lanai cushions and indoor upholstery with light ash can usually be cleaned. Heavily smoked or hose-soaked pieces are replaced.
Fine ash and soot can get inside and corrode parts. Have them checked before use.
Store them dry and flat, away from humidity. Specialists can often restore them.
Posts and beams with only surface char can sometimes be cleaned and sealed. Wood that fire burned into is replaced.
Mattresses, carpet pad, and any insulation trap ash and moisture deep inside, so they’re removed.
Discard anything edible that sat near the fire or ash, and check with a pharmacist before using medicine from that room.
If rooms need heavy cleaning or a rebuild, we can pack out your belongings as a separate service. Ask about it during your free inspection.
Belongings beyond saving are photographed and noted on a separate list for the adjuster.
Help beyond the fire
Every job starts with a free inspection and estimate. Fire damage rarely comes alone, so the same team handles what comes with it.
Firefighting water can soak wood floors and the space under raised homes. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage Restoration
On the windward side and in Upcountry’s cool, damp months, wet walls can grow mold fast after a fire. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Kona storms and heavy trade-wind rain can open Maui roofs to water. We dry the structure, remove damaged materials, and repair the ceilings and walls inside.
More about Storm Damage
Kahului and Kihei restaurants, shops, and vacation rentals can be closed for weeks after a fire. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (833) 243-5663 any time, day or night, including weekends and holidays. Tell us what happened and whether the fire department has cleared the house. We’ll send a crew right away.
We board up broken windows and doors and tarp openings in the roof, so rain and intruders stay out while the work is planned.
The 24 Hour Flood Pros team traces how far the soot and smoke went, room by room, including closets, the attic, and the ducts. We use moisture meters to find hose water inside walls and under floors. We photograph all the damage for your insurance. The inspection is free.
We pump out standing water and set up drying equipment. Rooms the smoke didn’t reach get closed off with plastic, so soot doesn’t follow us through the house.
Materials that can’t be saved, like charred drywall and soaked insulation, come out. If you need belongings packed out, we can do that as a separate service.
Soot comes off with dry methods first, then wet cleaning matched to each surface. With the residue gone, we treat the smell in the materials and ducts that soaked it up.
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
Before we sign off a room, we check surfaces in strong light and wipe-test them for leftover residue. Then we walk through with you, with the AC running for a smell check, and send the final records to your insurance company to close out the claim.
Even a Maui house the flames never touched can end up with wind-blown ash on every surface. Avoid sweeping it, and call us for a free inspection.
Insurance and claims
We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. Documentation starts on the first visit, and your adjuster can call us directly with questions.
Your policy decides what’s covered, not us. Our job is keeping the paperwork clear enough that your claim doesn’t stall. We bill your insurance directly for damage your policy covers.
Many homeowners policies also include loss-of-use coverage, sometimes called additional living expenses, for a hotel or rental while the house is repaired. Ask your adjuster what yours includes before you book anything.
If a claim stalls, you can file a complaint with the Hawaii Insurance Division.
Where we work
We serve Central, South, West, and Upcountry Maui.
Don’t see your area listed? Call us and we’ll tell you right away.
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Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. If the fire department hasn’t cleared the house yet, we’ll talk you through what to do until it does.
Not until it’s been checked, and often not in the rooms closest to the fire. Soot in the air irritates your lungs, and burned floors, ceilings, and wiring can be unsafe. After the inspection, we’ll tell you which areas are safe to use and whether it makes sense to stay somewhere else during the work.
In most homes, yes, once the residue is cleaned off and the materials that soaked up smoke are treated or removed. A smell that keeps coming back usually means residue was missed, often in the ducts, the insulation, or inside cabinets. That’s why our final walkthrough includes a smell check with the heat or air running.
A light film on a small area, maybe. Anything more, we don’t recommend it. Wiping soot with water or household cleaners usually smears it into paint and grout and can set the stain. Soot is also acidic and irritating, so it shouldn’t be handled without gloves and a respirator.
Most standard homeowners policies cover sudden fires, including smoke damage and water damage from putting the fire out. Limits, deductibles, and exclusions vary, so check your policy or ask your agent.
It depends on how far the soot and smoke spread, what can be cleaned or has to be replaced, how much water needs drying, and how much has to be rebuilt. One smoky room costs far less than a kitchen fire that reached the attic. The inspection and estimate are free, so you know the cost before any work starts.
Light smoke damage in a room or two can take a few days. A fire that needs walls, cabinets, or floors rebuilt can take several weeks or longer, depending on the scope, permits, and insurance approvals. Your estimate includes a schedule.
For fires on Maui, request the incident report from the Maui Fire Department. Many nearby cities and counties run their own fire departments, so ask the department that responded.
Yes. We restore offices, restaurants, shops, and other commercial buildings, and we plan the work around getting you reopened. See our commercial restoration page for more.
Available 24/7
Day or night, weekend or holiday, call (833) 243-5663. A crew can be there within 45 minutes to start your free inspection.
Call (833) 243-5663Tell us what happened and we'll call you right back.