Available 24/7 · Indianapolis and nearby areas
A frozen sprinkler pipe, a failed sump pump, or a cook-line fire can cost you a week of sales. Our crew handles commercial restoration in Indianapolis, IN, and plans every step around reopening. Call any time, day or night.
Call (463) 255-2390
We work with all major insurance carriers
Commercial restoration help
The repair estimate is the visible part. Behind it sit the days with no sales, employees on the clock with nothing to do, and customers or clients who quietly move on.
Water doesn’t stay put in a commercial building. It wicks into drywall, spreads under carpet tile, and drains to the basement or the suite below. The EPA advises drying wet building materials within 24 to 48 hours, before mold can take hold.
Downtown buildings around Monument Circle and older storefronts in Fountain Square and Broad Ripple often share walls, basements, and plumbing. A single break can reach several businesses. What happens in the first hours sets the scope.
Business owners, landlords, and facility managers in Marion County and the suburbs around it call on us in every season.
Call Now (463) 255-2390Water, fire, smoke, mold, and storm cleanup, phased work to keep open areas running, insurance documentation, and the repairs.
A few days to dry out a suite or a single floor area. Several weeks or more when walls, ceilings, or kitchens need rebuilding.
How much of the space is affected, what has to be removed, any after-hours scheduling, and how much needs rebuilding.
A free inspection and estimate before any work starts.
The first hours
Once everyone is out of harm’s way, these steps limit the damage, protect your staff, and set up your insurance claim.
Not sure whether you need to close? Call and talk it through with our crew.
Call (463) 255-2390Shut off the main or the valve feeding the leak if it’s safe to reach. For a fire sprinkler leak, call your sprinkler contractor too.
Take photos and video of damaged rooms, equipment, and inventory before anything is moved or thrown out.
Open a claim and ask about business interruption coverage. Write down the claim number and your adjuster’s name.
In a leased space, the building owner’s insurance may cover the structure while yours covers your contents and lost income.
Keep records of closed days, lost sales, and extra expenses like temporary space or overtime. Lost income claims are based on your records.
Without the right protective gear, cleanup exposes your employees to bacteria and spores.
The system can carry soot or spores through the whole building.
Keep people away from standing water near outlets, panels, and equipment.
Your adjuster may need to see it. Photograph it, list it, and set it aside.
Restaurants in Indianapolis answer to the Marion County Public Health Department. When a fire, flood, or sewage backup creates an imminent health hazard, food code rules mean stopping service and notifying the health authority. Then you wait for approval to reopen.
Who we work with
Each kind of building needs a different plan. Here’s what we plan around in the buildings we work in most.
A frozen line or roof drain leak can soak ceiling tile across several offices and drip into the basement. We dry around desks and server rooms and keep the dry areas open.
Hood fires, sprinkler discharges, and sewer backups in basement kitchens stop service fast. We clean, sanitize, and document for the county’s reinspection.
Storm leaks and backed-up drains reach displays, stock, and carpet tile in storefronts. We separate salvageable goods from losses and record both.
Central Indiana’s distribution buildings cover huge slabs with long sprinkler runs that can freeze. We protect pallets and racking, then dry the floor and tilt-up walls.
In apartment buildings, one failed water heater or overflowing tub can reach several units. We coordinate with managers and residents and keep separate records for each unit.
Many Indianapolis churches and schools have basements under big fellowship halls and gyms. We plan the cleanup around worship, school days, and scheduled events.
How we help
The goal isn’t just a dry building. It’s getting you open again as soon as it’s safe. We start by walking the space with you and deciding what has to close and what can stay open.
We section off the damage. Plastic walls and air scrubbers keep dust, soot, and spores out of the areas you’re still using, so part of the business can often keep running.
We plan around your hours. Noisy or disruptive work can be scheduled for nights or weekends when that keeps you open. Drying equipment runs around the clock.
You get one point of contact. One person keeps you, your property manager, and your adjuster up to date, and every step is documented for your insurance company.
What it usually meansA lot of water fast, often across a whole floor
How we handle itExtract it quickly, then dry the floors, walls, and ceilings below.
What it usually meansMore than one business, and more than one insurance policy
How we handle itDocument each space separately for each owner and adjuster.
What it usually meansFood service stops until cleanup and inspection
How we handle itClean, sanitize, and document so you’re ready for the health inspection.
What it usually meansContaminated water and a health risk to staff
How we handle itSeal the area off, remove what it touched, then clean and sanitize.
What it usually meansSoot and odor in areas the fire never reached
How we handle itClean the ducts and the spaces they feed, not just the burned room.
What it usually meansCustomers and staff near the work area
How we handle itClose off the area so open spaces can keep running safely.
What can be saved
Commercial buildings use different materials than homes, and many of them handle water differently. Here’s what we usually see. Your inspection gives you the real answer for your space.
They dry well and can be cleaned and sanitized, even after dirty water.
The surface usually cleans up. Water trapped underneath has to be checked and dried.
Tiles wet with clean water can often be pulled, dried, and put back. Tiles soaked by sewage or floodwater are replaced.
Drywall that stayed firm can dry in place. Swollen, sagging, or contaminated drywall is cut out, often only up to a set height.
Metal and laminate usually clean up. Particleboard that swelled is usually replaced.
Have them checked by a technician before they’re powered back on, even if they look dry.
Sealed, non-porous stock can often be cleaned. Porous stock that dirty water reached is usually a loss. List and photograph it for your claim.
Don’t throw them out. Wet documents can often be dried or freeze-dried by specialists.
Stained or sagging tiles hold water and mold, so they’re replaced.
They hold water like a sponge and usually can’t be dried well enough to save.
Throw out food exposed to floodwater, sewage, smoke, or heat, and keep a list for your claim.
Business interruption coverage, also called business income insurance, can replace lost income and pay ongoing costs like payroll while you’re closed. It applies only when your property has physical damage from an event your policy covers.
Most policies have a waiting period, often 24 to 72 hours, before it starts, and your insurer will ask for records like sales, payroll, and tax returns to set the amount. Keep track of every closed day and every extra expense from the start.
Ask your agent how long your policy pays and whether it covers extra expenses, like renting temporary space while yours is repaired.
For businesses and commercial properties
Every job starts with a free inspection and estimate. Here’s how the 24 Hour Flood Pros team helps with each type of damage.
Failed sump pumps, frozen pipes, and leaking water heaters are everyday calls, and basements take on water when heavy rain soaks the ground. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage Restoration
Kitchen fires, furnace problems, and space heaters account for many winter calls. Soot is acidic and keeps staining surfaces, so cleanup starts early. We remove soot, treat odor at the source, clean what can be saved, and rebuild what can’t.
More about Fire and Smoke Damage Restoration
Damp basements and humid summers make mold common behind finished walls and under carpet. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Spring and summer storms bring wind, hail, and the occasional tornado, and a damaged roof lets rain in fast. We dry the structure, remove damaged materials, and repair the ceilings and walls inside.
More about Storm Damage
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (463) 255-2390 any time, day or night, including weekends and holidays. Tell us what happened, where, and whether you’re still open. We’ll send a crew right away.
The 24 Hour Flood Pros team finds the source and checks how far the damage spread, including the suites or floors below. We use moisture meters to find water hiding inside walls and under floors. The inspection is free.
Together we decide what closes, what stays open, and when the noisy work happens. You get one point of contact for the whole job.
Plastic walls, air scrubbers, and clear walkways keep dust and moisture out of the areas you’re still using.
Standing water is extracted, and materials that can’t be saved come out. That way we only replace what really needs it.
We test the wet areas with a moisture meter, then compare them with a dry area elsewhere in the building. When they read close to the dry one, they’re dry.
When you’re ready, the 24 Hour Flood Pros team fixes the damage, scheduled around your hours where we can. We replace drywall, ceilings, and flooring, and finish with fresh paint.
We walk through the finished work with you, and your property manager if needed. Then we send the final records to your insurance company to close out the claim.
Indianapolis pipes tend to freeze overnight and sump pumps fail mid-storm. Call whenever you find it, and a crew can be there within 45 minutes.
Insurance and claims
Commercial property policies usually cover sudden damage from things like burst pipes, fire, and storms. Flooding from rising water is usually excluded and needs a separate flood policy. For commercial buildings, FEMA’s flood insurance program covers up to $500,000 for the building and $500,000 for contents.
In a leased space, more than one policy is often involved: the building owner’s for the structure, and yours for your contents, improvements, and lost income. We document each part separately so every adjuster gets what they need.
Your policy decides what’s covered, not us. We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. We bill your insurance directly for damage your policy covers.
Indiana businesses with a stalled claim can file a consumer complaint with the state Department of Insurance after trying to resolve it with the carrier.
Where we work
We cover Indianapolis and the towns ringing Marion County, from Carmel and Fishers to Greenwood and Plainfield.
Don’t see your area listed? Call us and we’ll tell you right away.
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Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays, so you can call the moment you find the damage.
Often, at least in part. We seal off the damaged area and filter the air, so unaffected spaces can keep running when it’s safe. After the walkthrough, we’ll tell you what has to close and for how long.
Yes. Emergency response is 24/7, and disruptive work can be scheduled outside your business hours when that keeps you open.
It can, if your policy includes business interruption coverage and the damage comes from an event your policy covers. Most policies have a waiting period before it starts, so check yours and keep records of lost sales from day one.
It depends on the leases and the policies involved. Often the building owner’s policy covers the structure, and each tenant’s policy covers their own contents and lost income. We document each space separately so every adjuster has what they need.
Only after the Marion County Public Health Department approves. Food code rules require closing and reporting a fire, flood, or sewage backup that creates an imminent health hazard. Cleanup and an inspection come first.
Offices, restaurants, retail stores, warehouses and distribution centers, apartment buildings, churches, schools, and other commercial properties across Indianapolis and into Carmel, Fishers, and Greenwood.
Drying out a suite or a single floor area usually takes a few days. Jobs that need walls, ceilings, or kitchens rebuilt take longer. Your estimate includes a schedule, planned around your hours where we can.
It depends on how much of the space is affected, what has to be removed, any after-hours scheduling, and how much needs rebuilding. The inspection and estimate are free, so you know the cost before any work starts. When insurance covers the damage, we send the itemized estimate straight to your adjuster.
Available 24/7
Day or night, weekend or holiday, call (463) 255-2390. A crew can be there within 45 minutes to start your free inspection.
Call (463) 255-2390Tell us what happened and we’ll call you right back.