Available 24/7 · Fayetteville and nearby areas
A space heater, a kitchen fire, or a wiring fault can fill your home with smoke. Our crew handles fire and smoke damage restoration in Fayetteville, AR, from soot cleanup to repairs. Call any time, day or night.
Call (479) 304-3217
We work with all major insurance carriers
Fire damage help
Soot is acidic. Left on a surface, it keeps staining paint, yellowing grout, tarnishing metal, and over time etching glass. Surfaces that clean up well in the first few days can stain for good if the soot sits.
Smoke reaches far beyond the fire. Smoke drifts into closets and attics, and the running HVAC spreads it through the ducts. In Fayetteville’s hilly neighborhoods, many homes sit over crawl spaces or basements that can hold smoke and water.
Winter brings its own risks. During Fayetteville ice storm outages, people turn to heaters, fireplaces, and generators. Those are common causes of house fires and smoke damage. A fireplace unused most of the year can have creosote or debris in the flue. The first hard freeze is often when it gets lit.
Homeowners, property managers, and business owners across Washington and Benton counties call us after fires all year round.
Call Now (479) 304-3217Board-up, smoke and soot removal, odor control, water drying, and reconstruction.
Smoke-only cleanups often finish in days; anything with burned framing, cabinets, or flooring runs several weeks.
The extent of the soot, what’s cleanable versus replaceable, the water to dry, and the rebuild.
A free inspection and estimate before any work starts.
The first 24 hours
The Fayetteville Fire Department, or the department that responded, decides when it’s safe to go back in. After that, these steps protect your family, your belongings, and your claim.
Not sure what’s safe to touch? Call and walk through it with our crew.
Call (479) 304-3217Fire can weaken floors and ceilings in ways you can’t see. Stay out until the fire department says it’s safe.
Take photos and video of every room, closet, and the garage before anything is moved or thrown out.
Open a claim and write down the claim number and your adjuster’s name. Ask the Fayetteville Fire Department for the incident report too.
Hotel stays, meals, and supplies may be covered by your policy’s loss-of-use coverage.
If it’s a rental, notify the owner or residents quickly so every policy involved can respond.
Water and household cleaners smear soot into paint and fabric and can set the stain for good.
It can pull soot from one room and blow it through the whole house. Leave it off until the ducts are checked.
The USDA says to throw out food exposed to heat, smoke, or firefighting chemicals, including food in the fridge, since the door seal isn’t airtight.
Heat, water, and soot can damage them inside. Have them checked first.
Leave that to SWEPCO, Ozarks Electric Cooperative, your gas utility, or a licensed electrician.
Common fire damage
Cold snaps, ice storms, and a large rental market shape the fires we see across Northwest Arkansas. Each fire leaves residue that needs its own cleanup.
A heater too close to bedding or curtains can start a fire. So can a fireplace run hard during an outage, and both leave heavy soot. Keep heaters three feet from anything that can burn, and never run one on an extension cord.
Worn wiring, overloaded outlets, and frayed cords may spark fires inside Fayetteville walls.
Cooking fires in Fayetteville student rentals leave a sticky residue overhead and on cabinets, and smoke can drift next door.
A dryer vent clogged with lint, in a laundry closet or basement, can catch and fill the house with smoke.
Smoke moves between units in Fayetteville duplexes and apartments, even where no flames reached. Breezeways and shared stairwells in older complexes give smoke an easy path.
Hose water soaks Fayetteville drywall and carpet, then pools in crawl spaces and basements. Dry it fast to keep mold from starting.
How we clean
Smoke odor lives in residue on drywall, cabinets, insulation, carpet pad, and ducts. Air fresheners and candles can’t reach it. In homes heated by fireplaces, soot often settles on mantels, bookshelves, and ceiling corners first.
Each surface is evaluated first. Trying our method on a small spot shows how to remove soot without streaking it or damaging the finish.
Loose soot is removed without water. HEPA vacuums and dry soot sponges lift residue before any wet cleaning begins.
The smell is treated where it’s trapped. Framing, subfloor, and ducts that absorbed smoke are deodorized, and saturated insulation is removed. Some treatments need an empty house, so we plan them with you.
Usually fromHot fires burning wood and paper
How it behavesDusty; vacuums and sponges lift it.
Usually fromSmoldering fires and burning plastic
How it behavesGreasy film that streaks easily.
Usually fromBurned food in a kitchen fire
How it behavesAlmost invisible, with a lasting odor.
Usually fromSpace heaters and fireplaces used hard
How it behavesHeavy deposits on walls and ceilings near the source.
What can be saved
That depends on the material, how near it was to the fire, and how soon cleaning starts. These are typical outcomes, and the inspection confirms them for your home.
Hard, smooth surfaces clean up nicely when you get to them early. Weeks of soot can leave glass hazy and metal pitted.
Most surfaces clean. A lingering shadow is sealed with primer and repainted.
Stained drywall can often be cleaned and primed. Burned or soaked sections are removed.
Sealed wood typically cleans. Heat-blistered or smoke-saturated pieces may need refinishing.
Many washable items come back with specialized cleaning. Melted or burned items can’t.
Light smoke can often be removed. Heavy smoke or soaking water usually means replacement.
Soot can corrode electronics internally, so get them tested before use.
Store them dry and flat, and avoid separating stuck pages. Specialists can often restore them.
Framing scorched only on its face may be cleaned and sealed. Anything the fire burned deeply is swapped out.
Insulation, mattresses, and carpet pad trap smoke and water where no cleaner can reach, so they’re removed.
Discard food exposed to heat or smoke, including hot canned goods, and check medicine with a pharmacist.
If rooms need heavy cleaning or a rebuild, we can pack out your belongings as a separate service. Ask about it during your free inspection.
Items that can’t be saved are photographed and listed on their own, so your adjuster understands why.
Help beyond the fire
Every job starts with a free inspection and estimate. Fire damage rarely comes alone, so the same team handles what comes with it.
Firefighting water can soak floors and collect in crawl spaces and basements. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage Restoration
Humid Arkansas summers and damp crawl spaces let mold grow fast after a fire. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Ice storms, hail, and high winds can break Fayetteville roofs and bring limbs down. We dry the structure, remove damaged materials, and repair the ceilings and walls inside.
More about Storm Damage
One fire can keep a Fayetteville restaurant, office, or apartment building closed for days. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (479) 304-3217 any time, day or night, including weekends and holidays. Tell us what happened and whether the fire department has cleared the house. We’ll send a crew right away.
We board up broken windows and doors and tarp openings in the roof, so rain and intruders stay out while the work is planned.
The 24 Hour Flood Pros team traces how far the soot and smoke went, room by room, including closets, the attic, and the ducts. We use moisture meters to find hose water inside walls and under floors. We photograph all the damage for your insurance. The inspection is free.
We pump out standing water and set up drying equipment. Rooms the smoke didn’t reach get closed off with plastic, so soot doesn’t follow us through the house.
Materials that can’t be saved, like charred drywall and soaked insulation, come out. If you need belongings packed out, we can do that as a separate service.
Soot comes off with dry methods first, then wet cleaning matched to each surface. With the residue gone, we treat the smell in the materials and ducts that soaked it up.
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
Before we sign off a room, we check surfaces in strong light and wipe-test them for leftover residue. Then we walk through with you, with the HVAC running for a smell check, and send the final records to your insurance company to close out the claim.
Ice storm outages bring out heaters, fireplaces, and generators, and many winter fires start there. Smoke in your rooms? Ask us for a free inspection. Keep space heaters three feet from anything that can burn, and run generators outside, away from doors and windows.
Insurance and claims
We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. Documentation starts on the first visit, and your adjuster can call us directly with questions.
Your policy decides what’s covered, not us. Our job is keeping the paperwork clear enough that your claim doesn’t stall. We bill your insurance directly for damage your policy covers.
Many homeowners policies also include loss-of-use coverage, sometimes called additional living expenses, for a hotel or rental while the house is repaired. Ask your adjuster what yours includes before you book anything.
If a claim stalls, you can file a complaint with the Arkansas Insurance Department.
Where we work
We serve Fayetteville and the communities of Northwest Arkansas.
Don’t see your area listed? Call us and we’ll tell you right away.
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Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. If the fire department hasn’t cleared the house yet, we’ll talk you through what to do until it does.
Not until it’s been checked, and often not in the rooms closest to the fire. Soot in the air irritates your lungs, and burned floors, ceilings, and wiring can be unsafe. After the inspection, we’ll tell you which areas are safe to use and whether it makes sense to stay somewhere else during the work.
In most homes, yes, once the residue is cleaned off and the materials that soaked up smoke are treated or removed. A smell that keeps coming back usually means residue was missed, often in the ducts, the insulation, or inside cabinets. That’s why our final walkthrough includes a smell check with the heat or air running.
A light film on a small area, maybe. Anything more, we don’t recommend it. Wiping soot with water or household cleaners usually smears it into paint and grout and can set the stain. Soot is also acidic and irritating, so it shouldn’t be handled without gloves and a respirator.
Most standard homeowners policies cover sudden fires, including smoke damage and water damage from putting the fire out. Limits, deductibles, and exclusions vary, so check your policy or ask your agent.
It depends on how far the soot and smoke spread, what can be cleaned or has to be replaced, how much water needs drying, and how much has to be rebuilt. One smoky room costs far less than a kitchen fire that reached the attic. The inspection and estimate are free, so you know the cost before any work starts.
Light smoke damage in a room or two can take a few days. A fire that needs walls, cabinets, or floors rebuilt can take several weeks or longer, depending on the scope, permits, and insurance approvals. Your estimate includes a schedule.
For fires inside the City of Fayetteville, request the incident report from the Fayetteville Fire Department. Many nearby cities and counties run their own fire departments, so ask the department that responded.
Yes. We restore offices, restaurants, shops, and other commercial buildings, and we plan the work around getting you reopened. See our commercial restoration page for more.
Available 24/7
Day or night, weekend or holiday, call (479) 304-3217. A crew can be there within 45 minutes to start your free inspection.
Call (479) 304-3217Tell us what happened and we'll call you right back.