Available 24/7 · Dallas and nearby areas
A kitchen fire, an overheated outlet, or an attic HVAC unit can spread soot through your home. Our crew handles fire and smoke damage restoration in Dallas, TX, from soot cleanup to repairs. Call any time, day or night.
Call (469) 430-2573
We work with all major insurance carriers
Fire damage help
Soot is acidic. Left on a surface, it keeps staining paint, yellowing grout, tarnishing metal, and over time etching glass. Surfaces that clean up well in the first few days can stain for good if the soot sits.
In Dallas, much of the HVAC equipment sits in the attic. If the system runs while the house fills with smoke, the return air pulls it into the ducts and pushes soot out of every vent.
Multifamily living adds another path. Smoke from one apartment drifts through attics, walls, and breezeways into units with no flames at all.
Homeowners, property managers, and business owners across Dallas, Collin, Denton, Tarrant, Rockwall, and Kaufman counties call us after fires all year round.
Call Now (469) 430-2573Board-up, attic and duct soot removal, deodorizing, firefighting-water drying, and rebuilding.
Lightly smoked units can be ready in days. Burned kitchens, walls, or flooring take several weeks.
We weigh the spread of the soot, what can be cleaned versus replaced, how much water to dry, and the rebuild.
A free inspection and estimate before any work starts.
The first 24 hours
Dallas Fire-Rescue, or the department that responded, decides when it’s safe to go back in. After that, these steps protect your family, your belongings, and your claim.
Not sure what’s safe to touch? Call and walk through it with our crew.
Call (469) 430-2573Fire can weaken floors and ceilings in ways you can’t see. Stay out until the fire department says it’s safe.
Take photos and video of every room, closet, and the garage before anything is moved or thrown out.
Open a claim and write down the claim number and your adjuster’s name. Ask Dallas Fire-Rescue for the incident report too.
Hotel stays, meals, and supplies may be covered by your policy’s loss-of-use coverage.
Lock the doors that still lock, and take medications, papers, and valuables with you if the fire department says it’s safe.
Water and household cleaners smear soot into paint and fabric and can set the stain for good.
It can pull soot from one room and blow it through the whole house. Leave it off until the ducts are checked.
The USDA says to throw out food exposed to heat, smoke, or firefighting chemicals, including food in the fridge, since the door seal isn’t airtight.
Heat, water, and soot can damage them inside. Have them checked first.
Leave that to Oncor, Atmos Energy or a licensed electrician.
Common fire damage
Big-city housing, long cooling seasons, and attic equipment shape the fires we see across North Texas. Each leaves its own residue and its own cleaning plan.
A grease fire in a Dallas apartment kitchen leaves yellow residue on cabinets and the ceiling. The smoke often reaches the units next door.
Overloaded outlets, space heaters on extension cords, and aging circuits can ignite behind the drywall.
If the attic air handler kept running, it sent soot into each supply duct. Cleaning the system is part of cleaning the house.
Stacked Dallas units often have long dryer ducts, and trapped lint there is a hallway fire risk.
In apartment complexes and townhome rows, smoke crosses shared attics and walls.
Hoses soak drywall and carpet and slip water under flooring on slab foundations. North Texas humidity helps mold grow, so drying happens alongside the soot work.
How we clean
A smoky smell means residue is still clinging to the building materials, like drywall, cabinet interiors, insulation, carpet pad, and ductwork. Fragrance only hides it for a day or two. In apartment buildings, we can also document shared hallways if the owner wants a record.
Each material gets checked first. We try our cleaning approach on a hidden area of each surface to make sure it removes soot instead of spreading it.
Dust comes up before anything gets wet. HEPA vacuums and chemical sponges collect the loose soot. The wet wash that follows doesn’t drive residue into texture and grout.
Then we neutralize the smell at its source. Studs, subfloor, and attic ductwork that soaked up smoke are deodorized, and saturated insulation is replaced. A few treatments need the home empty for a time, so we set them up around your schedule.
Usually fromHot, quick fires in wood or paper
How it behavesDusty layer that vacuums and sponges remove.
Usually fromSmoldering fires and melted plastics
How it behavesSticky; streaks when touched.
Usually fromBurned food in the kitchen
How it behavesNear-invisible film with a strong odor.
Usually fromAn air handler running during the fire
How it behavesFine soot blown out through supply vents.
What can be saved
It depends on what the item is, how close it was to the fire, and how fast cleaning begins. These are typical results, and our inspection gives you the answer for your space.
Wipe-clean surfaces recover well if soot comes off within days. Wait too long and it can etch glass and corrode fixtures.
Most come clean. Lingering shadows are sealed with an odor-blocking primer and repainted.
Smoke-tinted drywall can often be washed and sealed. Scorched or soaked sheets are cut out.
Cabinets with intact finishes usually clean. Heat blisters or deep smoke saturation can mean refinishing.
Professional smoke laundering saves many fabrics. Anything burned or melted is lost.
Light odor usually cleans out. Pieces soaked by hoses or heavy smoke are generally replaced.
Residue inside electronics keeps corroding them. Have them checked before you switch them on.
Set them aside somewhere cool and dry without pulling stuck pages apart. Specialists can often recover them.
Studs with only surface char can be cleaned and sealed. Weakened lumber is replaced.
They trap smoke and water deep inside, so they come out.
Throw out food that was near heat or smoke, including hot canned goods. Ask a pharmacist before using medicine from the area.
If rooms need heavy cleaning or a rebuild, we can pack out your belongings as a separate service. Ask about it during your free inspection.
Anything past saving is photographed and documented separately, so the adjuster sees why it couldn’t be restored.
Help beyond the fire
Every job starts with a free inspection and estimate. Fire damage rarely comes alone, so the same team handles what comes with it.
Hose water slips under flooring on slab foundations and into wall cavities. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage Restoration
Damp drywall after a fire can grow mold in North Texas humidity. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
Hail and severe thunderstorms can crack roofs and let rain into attics. We dry the structure, remove damaged materials, and repair the ceilings and walls inside.
More about Storm Damage
Restaurants, offices, and retail spaces lose revenue every day they’re closed. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionCall and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
Call (469) 430-2573 any time, day or night, including weekends and holidays. Tell us what happened and whether the fire department has cleared the house. We’ll send a crew right away.
We board up broken windows and doors and tarp openings in the roof, so rain and intruders stay out while the work is planned.
The 24 Hour Flood Pros team traces how far the soot and smoke went, room by room, including closets, the attic, and the ducts. We use moisture meters to find hose water inside walls and under floors. We photograph all the damage for your insurance. The inspection is free.
We pump out standing water and set up drying equipment. Rooms the smoke didn’t reach get closed off with plastic, so soot doesn’t follow us through the house.
Materials that can’t be saved, like charred drywall and soaked insulation, come out. If you need belongings packed out, we can do that as a separate service.
Soot comes off with dry methods first, then wet cleaning matched to each surface. With the residue gone, we treat the smell in the materials and ducts that soaked it up.
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
Before we sign off a room, we check surfaces in strong light and wipe-test them for leftover residue. Then we walk through with you, with the HVAC running for a smell check, and send the final records to your insurance company to close out the claim.
Soot and odor can drift into your Dallas apartment or townhome from the neighboring unit. Call us for a free inspection.
Insurance and claims
We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. Documentation starts on the first visit, and your adjuster can call us directly with questions.
Your policy decides what’s covered, not us. Our job is keeping the paperwork clear enough that your claim doesn’t stall. We bill your insurance directly for damage your policy covers.
Many homeowners policies also include loss-of-use coverage, sometimes called additional living expenses, for a hotel or rental while the house is repaired. Ask your adjuster what yours includes before you book anything.
If a claim stalls, you can file a complaint with the Texas Department of Insurance, (800) 252-3439.
Where we work
We serve Dallas and communities across the Metroplex, from Collin County down to Kaufman County.
Don’t see your area listed? Call us and we’ll tell you right away.
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Nearby locations
On the wrong page, or is another location closer to you? Here are our nearest locations.
Common questions
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. If the fire department hasn’t cleared the house yet, we’ll talk you through what to do until it does.
Not until it’s been checked, and often not in the rooms closest to the fire. Soot in the air irritates your lungs, and burned floors, ceilings, and wiring can be unsafe. After the inspection, we’ll tell you which areas are safe to use and whether it makes sense to stay somewhere else during the work.
In most homes, yes, once the residue is cleaned off and the materials that soaked up smoke are treated or removed. A smell that keeps coming back usually means residue was missed, often in the ducts, the insulation, or inside cabinets. That’s why our final walkthrough includes a smell check with the heat or air running.
A light film on a small area, maybe. Anything more, we don’t recommend it. Wiping soot with water or household cleaners usually smears it into paint and grout and can set the stain. Soot is also acidic and irritating, so it shouldn’t be handled without gloves and a respirator.
Most standard homeowners policies cover sudden fires, including smoke damage and water damage from putting the fire out. Limits, deductibles, and exclusions vary, so check your policy or ask your agent.
It depends on how far the soot and smoke spread, what can be cleaned or has to be replaced, how much water needs drying, and how much has to be rebuilt. One smoky room costs far less than a kitchen fire that reached the attic. The inspection and estimate are free, so you know the cost before any work starts.
Light smoke damage in a room or two can take a few days. A fire that needs walls, cabinets, or floors rebuilt can take several weeks or longer, depending on the scope, permits, and insurance approvals. Your estimate includes a schedule.
For fires inside the City of Dallas, request the incident report from Dallas Fire-Rescue. Many nearby cities and counties run their own fire departments, so ask the department that responded.
Yes. We restore offices, restaurants, shops, and other commercial buildings, and we plan the work around getting you reopened. See our commercial restoration page for more.
Available 24/7
Day or night, weekend or holiday, call (469) 430-2573. A crew can be there within 45 minutes to start your free inspection.
Call (469) 430-2573Tell us what happened and we'll call you right back.