Roof leaks and crawl space water soak floors and walls. We extract the standing water, set up dehumidifiers and air movers, and take moisture readings every day until the floors and framing test dry.
More about Water Damage
Available 24/7 · Charlotte and nearby areas
Storm Damage Restoration in Charlotte, NC
A falling tree, tropical storm rain, or an ice storm can open your home to the weather. Our crew handles storm damage restoration in Charlotte, NC, and dries your home out. Call any time, day or night.
Call (980) 406-944945minutes
IICRC Certified Firm#70120685
We work with all major insurance carriers
Storm damage help
Storm damage in Charlotte
Charlotte is known for its tree canopy, and big oaks and pines are often the source of the worst storm damage. A falling limb can crack rafters and open the roof in a way that lets every following rain inside.
Drying can’t wait in humid Carolina weather. Mold can start growing within 24 to 48 hours, so drying early protects more of your home.
The Charlotte area sees severe summer thunderstorms, the remnants of tropical storms moving inland, and occasional winter ice storms that coat trees and lines.
Homeowners, property managers, and business owners call us after storms all year round. We work across Dilworth, Myers Park, Plaza Midwood, NoDa, South End, Ballantyne, Uptown, Elizabeth, University City, and SouthPark.
Call Now (980) 406-9449Storm damage restoration at a glance
What’s included
Emergency tarping, tree-damage cleanup inside, crawl space drying, insulation replacement, mold prevention, and repairs.
Typical timeline
Most rooms dry in a few days. Homes where a tree opened the roof often need a few weeks of rebuilding.
How cost is set
How far the water spread, whether a tree broke the framing, how long it sat, and the rebuild.
First visit
Call (980) 406-9449A free inspection and estimate before any work starts.
Right after the storm
What to do after a storm in Charlotte
Once the storm has passed and everyone is safe, these steps protect your home and your insurance claim. If there are downed power lines or a tree on the house, stay back and call 911 or Duke Energy first.
Not sure what needs to happen first? Call and walk through it with our crew.
Call (980) 406-9449What to do
Photograph the damage
Take photos and video of the roof, the outside, every damaged room, and your belongings before anything is moved or cleaned up.
Stop more water if it’s safe
Move belongings away from leaks, put buckets under drips, and close off rooms where water is coming in. Leave the roof to a crew.
Call your insurer the same day
Open a claim and write down the claim number and your adjuster’s name.
Keep damaged items and receipts
Hold on to damaged items until your adjuster has seen them, and save receipts for tarps, emergency repairs, and hotel stays.
Stay clear of trees on the house
A trunk resting on the roof can shift. Keep everyone out of those rooms.
What not to do
Don’t go near downed power lines
Treat every downed line as live, and stay away from water, fences, or trees touching one.
Don’t climb onto the roof
A wet, damaged roof is slippery and may not hold your weight. Tarping is a job for a crew with the right equipment.
Don’t walk or drive through floodwater
Water from outside can carry sewage and debris and hide electrical hazards. Six inches of moving water can knock you down, and a foot of it can carry a car.
Don’t hire the first door-knocker
Check licensing and get written estimates before signing.
Don’t cut a tree off the roof yourself
Trees under tension can roll or snap unexpectedly. Let a tree crew handle it.
Common storm damage
Types of storm damage we handle in Charlotte
Big trees, humid summers, and inland tropical storms shape the storm damage we see around Charlotte.
Fallen Trees and Limbs
High winds can split or topple Charlotte’s willow oaks and pines onto roofs and windows.
Tropical Storm Rain
Tropical remnants can drive heavy rain sideways for hours, testing every gap in a Charlotte roof.
Severe Thunderstorms and Hail
Summer storms can bring damaging gusts and hail that crack shingles.
Ice Storms
Freezing rain glazes Charlotte trees, and heavy limbs can break and land on houses.
Crawl Space Water
Heavy rain can collect under homes on crawl spaces, soaking the subfloor and insulation.
Mold After a Storm
Muggy Charlotte summers help mold settle into damp walls and crawl spaces.
How we help
How we handle storm damage
We start by getting the opening covered. Our crew tarps the roof, boards broken windows, and coordinates with tree crews when a trunk is on the house.
We trace the water. Moisture meters follow it from the attic down through ceilings, walls, and into the crawl space.
We remove what won’t dry. Wet insulation, sagging drywall, and soaked crawl space insulation come out.
We dry and rebuild. Readings must match a dry room before rebuilding. Once the roof and framing are repaired, we restore the interior.
Where the water came from matters
Rain through a tree-damaged roof
What it usually meansClean water soaking ceilings and walls
How we handle itDried; soaked insulation is replaced.
Wind-driven tropical rain
What it usually meansWater behind siding and around windows
How we handle itWe open and dry the wall cavities.
Water collecting in the crawl space
What it usually meansA wet subfloor and insulation
How we handle itPumped out, dried, and checked under the floor.
Hail-cracked shingles
What it usually meansSlow attic leaks
How we handle itDried; damaged insulation is replaced.
Water left in humid weather
What it usually meansFast mold growth
How we handle itDried right away with daily readings.
What can be saved
What can be dried and what gets replaced
In Charlotte homes, what stays depends on the material, how the water got in, and how quickly drying starts in Piedmont humidity. Here’s the usual pattern, and the inspection settles it.
Tile, concrete, metal, and glass
Usually dried and keptThese clean and dry well.
Framing and subfloor
Usually dried and keptUsually dried in place, including floor joists over the crawl space.
Hardwood floors
Depends on water and timingBoards dried slowly and carefully can often be saved. Badly cupped or warped boards are replaced.
Drywall
Depends on water and timingFirm drywall can dry in place. Drywall under a broken roof is usually replaced.
Carpet
Depends on water and timingClean rainwater and quick drying can save it.
Solid wood furniture
Depends on water and timingOak and maple dining sets usually dry well if they’re moved off wet floors the same day.
Electronics and appliances
Depends on water and timingHave them checked before use.
Photos and documents
Depends on water and timingDry them flat in air conditioning.
Carpet pad and insulation
Usually replacedAttic and crawl space insulation that soaked up water is replaced.
Upholstered furniture after floodwater
Usually replacedContaminated water soaks the padding.
Food that floodwater touched
Usually replacedThrow it out.
How to spot a storm chaser
After big storms, out-of-town contractors often canvass Charlotte neighborhoods. Be cautious with anyone who wants full payment up front.
North Carolina’s Licensing Board for General Contractors licenses contractors for larger projects, so ask about licensing and check it. Get written estimates and call your insurer first.
If something seems wrong, contact the North Carolina Attorney General’s consumer protection division.
Help beyond the storm
Other restoration services we offer in Charlotte
Every job starts with a free inspection and estimate. Here’s how the 24 Hour Flood Pros team helps with each type of damage.
Charlotte storms bring lightning and wind-damaged wiring, and both can start house fires. Soot is acidic and keeps staining surfaces, so cleanup starts early. We remove soot, treat odor at the source, clean what can be saved, and rebuild what can’t.
More about Fire and Smoke Damage
Wet crawl spaces under Charlotte homes grow mold quickly in summer humidity. We find the moisture source, contain the area, remove the mold, and dry the space out.
More about Mold Remediation
A storm can damage an Uptown office or a SouthPark store. We extract, dry, and clean on a plan built around reopening, and we document each step for your carrier.
More about Commercial Restoration
When you’re ready to rebuild, the same crew puts it back together, from drywall to cabinets to the final coat of paint, so there’s no second contractor to hire.
More about ReconstructionDealing with one of these?
Call (980) 406-9449Call and talk to our crew about what happened. The call is free, and so is the inspection.
Our process
What happens after you call
- 1
You call, we send a crew
Call (980) 406-9449 any time, day or night, including weekends and holidays. Tell us what happened and where water is getting in. We’ll send a crew right away.
- 2
We stop more water from getting in
We tarp roof openings and board up broken windows and doors, so the next rain stays outside.
- 3
We arrive and inspect
The 24 Hour Flood Pros team checks how far the water spread, from the attic to the crawlspace. We use moisture meters to find water hiding inside walls and under floors. We take photos of all the damage for your insurance. The inspection is free.
- 4
We pump out the water
Standing water is pumped out and drying equipment goes in. Anywhere floodwater reached is cleaned and sanitized.
- 5
We remove what can’t be saved
Soaked insulation, sagging drywall, and carpet pad come out. Drywall that stayed firm stays up and dries in place, so we only replace what really needs it.
- 6
We compare with a dry room
We test the wet rooms with a moisture meter, then compare them with a dry room elsewhere in the house. When the wet rooms read close to the dry one, they’re dry.
- 7
We make the repairs
When you’re ready, the 24 Hour Flood Pros team fixes the damage. We replace drywall, install cabinets, and finish with fresh paint. Our goal is to make your home look the way it did before.
- 8
Final check with you
We walk through the finished work with you to make sure you’re happy with everything. Then we send the final records to your insurance company to close out the claim.
Tree on the house?
Call (980) 406-9449Move everyone away from the rooms beneath it, don’t try to cut it yourself, and call us. After a tree crew takes it off the roof, our crew covers the hole and starts drying.
Insurance and claims
Storm damage and your insurance claim
Most homeowners policies cover sudden damage from wind, hail, and falling trees, including rain that gets in through a storm-damaged roof or window. Flooding from rising water is different. Standard homeowners policies typically don’t cover it, and flood insurance generally takes effect 30 days after you buy it.
Some policies have a separate deductible for wind and hail, so check yours before you start repairs.
Your policy decides what’s covered, not us. We work with all major insurance carriers, including State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide. We bill your insurance directly for damage your policy covers.
If a claim stalls, you can file a complaint with the North Carolina Department of Insurance.
What your adjuster will ask for
- The date of the storm and what happened
- Photos and video of the outside and every damaged room
- Damaged items you kept for them to see
- Receipts for tarps, emergency repairs, and hotel stays
What we send them
- Date-stamped photos of each damaged area
- Moisture readings for every wet room
- A line-by-line estimate for drying and rebuild
- One point of contact for your adjuster
Where we work
Areas we serve around Charlotte
We serve Charlotte and nearby towns in North and South Carolina.
Charlotte neighborhoods
- Dilworth
- Myers Park
- Plaza Midwood
- NoDa
- South End
- Ballantyne
- Uptown
- Elizabeth
- University City
- SouthPark
Nearby cities
- Matthews
- Mint Hill
- Pineville
- Huntersville
- Cornelius
- Davidson
- Mooresville
- Concord
- Gastonia
- Indian Trail
- Fort Mill
- Rock Hill
Don't see your area listed? Call us and we'll tell you right away.
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Common questions
Charlotte storm damage FAQs
How fast can 24 Hour Flood Pros get to me?
A crew can be there within 45 minutes. We work 24/7, including nights, weekends, and holidays. After a big storm, we stop active leaks first, then do the full inspection.
Does homeowners insurance cover storm damage in North Carolina?
Most policies cover sudden damage from wind, hail, and falling trees, and the rain that gets in through that damage. Flooding from rising water usually needs a separate flood policy. Limits and deductibles vary, so check your policy or ask your agent.
Storm damage vs. flood damage: what's the difference?
Storm damage is what wind, hail, or a fallen tree does to your home, plus the rain that comes in through the openings. Flood damage comes from water that rises outside and covers land that is usually dry. The difference matters, because insurance treats them differently.
Should I tarp my roof myself?
We don’t recommend it. A wet, damaged roof is slippery and may not hold your weight. From the ground, move belongings away from leaks and put buckets under drips, then call us.
How can I tell if hail damaged my roof?
From the ground, look for dents in gutters, downspouts, and vents, missing or cracked shingles, and shingle granules collected at the bottom of downspouts. Inside, check for ceiling stains and wet insulation in the attic. Have a roofer inspect the roof itself.
How do I avoid storm chasers in Charlotte?
Be wary of anyone who knocks on your door right after a storm, asks for full payment up front, or offers to cover your deductible. Call your insurance company first, get more than one estimate, and for larger jobs, ask about a North Carolina general contractor license.
How long does storm damage restoration take?
Drying out a room or two usually takes a few days. Ceilings, walls, or floors that need rebuilding take longer, and a roofer may need to finish first. Your estimate includes a schedule.
How much does storm damage restoration cost in Charlotte?
It depends on how much water got in, how long it sat, what has to be removed, and how much needs rebuilding. The inspection and estimate are free, so you know the cost before any work starts. When insurance covers the damage, we send the itemized estimate straight to your adjuster.
Can I stay in my home during storm repairs?
Often, yes, in the rooms that weren’t damaged. If the roof is open, the power is off, or floodwater reached the living areas, it may make sense to stay somewhere else. We’ll tell you what we see after the inspection.
Available 24/7
Get a free inspection
Day or night, weekend or holiday, call (980) 406-9449. A crew can be there within 45 minutes to start your free inspection.
Call (980) 406-9449Or request a free inspection online
Tell us what happened and we'll call you right back.