Open 24 hours, every day
Ice dam leak, flooded basement, failed sump pump, or mold behind a wall? Our Grand Rapids restoration company can have a crew there within 45 minutes, with a free inspection and estimate. Call any time, including nights, weekends, and holidays.
Call (833) 243-5663
We work with all major insurance carriers
One team, start to finish
The first thing we do is stop the damage. Once that's under control, we walk through the space with you and write up a free estimate. We don't start any work until you tell us to.
Our property damage restoration in Grand Rapids covers houses, apartments, and commercial buildings. We take on water, fire, smoke, mold, and storm jobs. After the place is dry, the same crew does the rebuild, so there's no second contractor to track down.
We're a disaster restoration company in Grand Rapids backed by IICRC Certified Firm #70120685. Homeowners, landlords, and business owners in Kent and Ottawa counties call us when something goes wrong.
Homes and businesses
Every damage restoration service in Grand Rapids we handle starts with a free inspection. These are the jobs we get called for most, and here's how our crew takes care of them.
Most of our winter and spring calls come from wet basements, sump pumps that quit, and frozen pipes. Ice dams are another one, since they push meltwater down into ceilings. We get the water out first. Then we set up dehumidifiers and come back each day to check moisture until it's dry.
More about water damage restoration in Grand Rapids
A lot of winter fires start in the kitchen, at the furnace, or with a space heater. Even a small fire sends smoke through the ductwork and into every room. We clean up the soot and go after the smell where it starts. Anything that can't be saved gets replaced.
More about fire and smoke damage restoration in Grand Rapids
Between damp basements and humid summers, mold shows up a lot around here. We usually find it behind finished basement walls, under carpet, or in the attic after an ice dam leak. We fix whatever is causing the moisture before we remove the mold, then we dry the area.
More about mold remediation in Grand Rapids
Summer thunderstorms can bring strong wind and drop trees on houses. In winter, it's heavy snow sitting on the roof. We dry out the structure, tear out wet materials, and repair the inside.
More about storm damage restoration in Grand Rapids
A frozen sprinkler line in a downtown office can shut things down fast, and so can a flooded warehouse basement. We work out the drying plan around when you need to reopen. Your insurance company gets documentation for every step.
More about commercial restoration in Grand Rapids
When everything is dry, we put back what we had to take out. That can mean drywall, insulation, flooring, cabinets, trim, and paint. You deal with one company for the whole job.
More about reconstruction in Grand RapidsTalk it through with our crew. The call is free, and so is the inspection.
From our Google reviews
Carlos came out in under 45 minutes and knew exactly what he was doing. Our dishwasher failed and water got into the garage - he explained everything before starting and kept us posted the whole time. Highly recommend Carlos and 24 Hour Flood Pros.
We dealt with lake effect snow and honestly didn't know who to call. Eric showed up, got the water out, and set up the drying equipment same day. Professional, answered every question, and the place doesn't smell or feel damp anymore. Would use them again.
Called after grand river flooding caused a mess in our basement. The crew was respectful of our home, cleaned up after themselves, and worked directly with our insurance adjuster so we didn't have to chase anything down ourselves. Great experience start to finish.
How it works
of Grand RapidsYou can call any time for emergency disaster restoration in Grand Rapids. Tell us what's going on, and we'll get a crew headed your way.
Our crew shows up within 45 minutes. There's no charge for the inspection, and we take photos and moisture readings for your insurance.
First we stop the leak. Then we pull the water out of the carpet, the pad, and the basement floor.
Our drying equipment stays on around the clock. Someone comes back every day to take readings until everything is dry.
Any surface that water, soot, or smoke touches gets cleaned.
We fix the walls, floors, and cabinets. When the job is done, your adjuster gets the final paperwork from us.
Insurance and claims
We work with all major insurance carriers. That includes State Farm, Allstate, Liberty Mutual, Farmers, American Family, Travelers, and Nationwide.
The paperwork starts on our first visit. We send your adjuster our photos and moisture readings, and if they have questions, they can call us directly.
What gets covered is up to your policy. What we can do is keep the paperwork clean so your claim doesn't get stuck.
Where we work
We offer restoration services in Grand Rapids and in the suburbs around West Michigan.
Don't see your area listed? Call us and we'll tell you right away.
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Hiring a restoration company
Restoration companies in Grand Rapids aren't all set up the same way. Before you sign anything, ask these five questions.
Water and smoke keep doing damage overnight. Look for a company that works 24/7, including weekends and holidays.
Ask for a specific arrival time, not a vague promise, so you can plan the next hour.
You should know the scope and the cost before work starts, with no charge to find out.
Certified firms train their crews in current cleaning and drying standards. Ask for the firm number and check it on the IICRC website.
One team from cleanup to rebuild means fewer hand-offs and one schedule to follow.
Common questions
Stay out of water near outlets or the furnace, and check the sump pump and floor drains. Spring rain and snowmelt can raise the Grand River and groundwater. We can pump out the water and dry the space.
Once everyone is safe, call a restoration company to stop the damage from spreading, and let your insurer know right away. We record the damage with photos and moisture readings your adjuster can use.
Homeowners insurance often covers sudden and accidental water damage, such as a burst pipe or failed water heater. Outside flooding usually needs a separate flood policy, and sewer backup often requires an add-on endorsement. Review your policy or talk with your agent to confirm what’s included.
The cost depends on the extent of the damage, the affected materials, and the amount of drying and repairs required. Finished basements are common in Grand Rapids and can add to the cost. A small leak may only need water extraction and drying, while extensive damage could require replacing flooring, drywall, or insulation.
We offer a free inspection and estimate to assess the damage and explain the recommended restoration work. We’ll review the expected costs and any payment requirements with you before starting the project.
Yes. Heavy snow and freeze-thaw cycles can build ice at the eaves, and meltwater may back up into ceilings and walls. Stains near the roofline after a thaw are a common sign.
Available 24/7
Need a damage restoration service in Grand Rapids right now? Call (833) 243-5663, day or night. A crew can be there within 45 minutes, and the inspection is free.
Call (833) 243-5663Tell us what happened and we'll call you right back.